Monroe Kauces Email & Phone Number

Beaverton, Oregon, United States

Portland, Oregon, United States

• Work directly with the CEO in business management and administrative duties, including work on outgoing/incoming calls and emails, scheduling meetings, processing incoming and outgoing packages.
• Assist in social media management, produce documents and presentations for business meetings and special events.
• Learn new platforms and technology quickly to immediately implement into day-to-day operations.
• Converted previous operations into both localized and remote digital systems.
• At the forefront of the company’s shift towards a paperless workplace, including implementing a cloud-based filing system.

Tigard, Oregon, United States

• Received incoming customer calls to perform tasks ranging from account management to sales and troubleshooting support.
• Assisted customers in setting up mobile devices along with providing IT support for numerous operating systems.
• Kept detailed notes about customer interactions using in-house CRM and reported to supervisor with any escalations.
• Worked remotely using web-based software to perform daily tasks while showing continuous improvement in metrics.

Tigard, Oregon, United States

• Contacted and completed sales with small and large business owners while maintaining high customer service standards.
• Managed private customer information for account management and bookkeeping ensuring confidentiality and security.
• Followed up with existing customers to assure product satisfaction and secure customer longevity and relationship building.
• Trained incoming sales representatives in customer acquisition and sales processing.
• Assisted with inventory management and performance analytics using excellent written and verbal communication.

San Jose, California, United States

• Delivered product from various Bay Area Home Depot stores to customers.
• Ensured product was properly stored and protected during loading and transportation through final delivery.
• Achieved excellent rapport with new and repeat clients, networking with local contractors and receiving departments.
• Became the go-to employee for difficult deliveries and was consulted with for challenging and unusual assignments.
• Maintained constant contact with clients and dispatch as appropriate and necessary.
• Managed time effectively, staying on schedule to ensure all customers received their product on time.

United States

• Fulfilled deliveries across the 48 contiguous states.
• Monitored and maintained quality of equipment to ensure safe operation for long uninterrupted periods of work.
• Kept in constant communication with dispatch, and customers as needed.
• Used strategic planning to actively adjust route and schedule while monitoring weather and local traffic conditions.
• Applied special travel planning while staying in compliance with federal and state law during transportation of goods.