Mark Monroe Email & Phone Number

Mark Monroe is a Director at RiseNow. He possess expertise in saas, enterprise software, integration, process improvement, salesforce.com and 45 more skills. Colleagues describe him as "As managers go, Mark Monroe is one of the very best. I have worked for Mark for a little over three years and in that time he has led our team of Global Technical Support engineers with professionalism and respect. His exceptional management skills and technique made our team strive to always do our best and provide excellent customer service. Along with the responsibilities of managing our individual team he was one of the main hiring managers responsible for interviewing and hiring new Systems Reliability Engineers and new Global Technical Support Managers. His mentoring and managing style was always positive and encouraging. Because he trusted his team and treated us with respect, we were determined to do our best. He would go to bat for us if needed and be a go between if the customers needed extra care. Mark is not a micro manager and for that he is greatly respected. We were always treated as professionals and even though we didn’t always see, he was always watching and listening to see if we needed help. His positive upbeat personality made our stressful jobs easier to handle. His expertise in the area of hyper converged technology and cloud computing is exceptional. As a leader he was always able to see the big picture and that is crucial as a manager and he knew how to convey that same mindset to the team. He was always a calm in the midst of any storm and in Enterprise Support there are always situations that need calm and reason. I highly recommend Mark for any job he sets out to do. I have learned a great deal from him for the better." and "I don't even know where to start with Mark. I have worked with him from my first day at our company over 10 years ago. We started as peers in the Technical Support Group, then he became my team lead, then manager, and for the past few years, we have worked together in other departments (both in Development) that work closely together, so I feel like I have a well-rounded perspective of his work. He not only understands our products better than anyone at SciQuest, but he also understands the procedures for all of the various departments, from client delivery, to support, to development, and more. He knows how our customers use our application and how they integrate with it via their 3rd party applications and our middle-ware (WebMethods) and his troubleshooting and communication skills are unmatched. He is the only person I know who seems to truly have a photographic memory. He is patient with training and mentoring, as well as teaching customers to use the system. He is pretty much a favorite person of all of our customers and other employees. He makes great decisions about processes because he understands the big picture and he is great at communicating information to those who need to know. His skills and talents seem endless and his work ethic and drive make him prosper at anything he takes on. He is truly a rare treasure. I believe he would be successful at anything he wanted to take on. He is simply one of the smartest, most knowledgeable, wisest, most positive, and kindest people I know and his example has made me a better person and had a profound positive impact on my career."

Listed skills include Saas, Enterprise Software, Integration, Process Improvement, and 46 others.

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  Purdue University

  Registered Nursing/Registered Nurse