Monroe Johnson Email & Phone Number

Chicago, Il, Us

Social Media Expertise: Utilized platforms such as TikTok, YouTube, Facebook, Instagram, and Kwai to execute effective marketing strategies.Creative Tools Mastery: Leveraged Adobe Creative Suite, including Photoshop, Illustrator, and Premiere Pro, as well as Linktree and FinalCut, to create compelling content.Client Success: Assisted over 2,510 individual customers with social media marketing, resulting in significant increases in their follower bases, optimized client scheduling solutions, and the successful launch of new online businesses.

Strategic Communications: Devised and directed comprehensive external and internal communication strategies, including prototyping, research, and development of new product lines and brand identities.Web Development: Led the creation of robust, integrated websites and web applications, including maintenance plans to scale as the company's client base grew.Salesforce Integration: Streamlined supply processes by integrating the Salesforce.com platform with existing contact management systems, websites, and payment services.Marketing Strategy: Formulated and executed marketing plans that significantly increased brand awareness and customer base.Comprehensive Marketing Image: Designed the entire marketing image on the web, including CRM, marketing collateral, images, content, social media, and lead generation using custom CMS and Salesforce.com.Social Media and Crowdfunding Consulting: Provided consulting services for social media and crowdfunding platforms.Salesforce Development: Completed backlog SFDC technical debt items in record time, collaborated with offshore teams for CRM implementation, and managed complex integrations and data migrations.

Legal and Medical Management: Managed all legal and medical requirements for a disabled cancer patient (parent) during the pandemic shutdown, including writing and submitting legal documentation for divorce proceedings as Power of Attorney.Advocacy Recognition: Received personal commendation from US House Representative Melissa L. Shusterman for advocacy and responsibility.

*InternationalCustom Salesforce Solutions: Created tailored Salesforce solutions and applications for various clients.

New York City, New York, Us

SFDC Development: Fixed and enhanced Lightning-based applications, created custom objects, formula fields, validation rules, and workflows.UI Development: Developed custom UI using CSS, HTML, Visualforce, and JavaScript.

Morrisville, North Carolina, Us

User:700+Marketing Cloud Management: Developed and maintained Marketing Cloud instances and ensured SFDC functionality during cyberattacks.

User:500+Contract Management Implementation: Implemented a replacement contract management process using Conga and Salesforce integration with Jira.

Columbus, Georgia, Us

User:2200+Platform Encryption Shield: Implemented and tested Platform Encryption Shield, created disaster recovery protocols, and managed offshore resources.

New Brunswick, Nj, Us

User: 200+API Integration: Designed and developed 3-way integrations and API error handling solutions.

Traveling, Salesforce Prospects

Princeton, New Jersey, Us

User:110+ *InternationalData Migration: Migrated data, code, and customizations, and translated customizations from English to Japanese.

User: 15000+Web Application Prototype: Designed a prototype for a web application to report information, sync with a secure server, and provide real-time analytics.

Miami , Fl, Us

*International* User: 140+Data Migration and Integration: Saved a failed data migration, reconnected integrations, and completed over 75 Jira tickets in 11 weeks.

Zurich, Zurich, Ch

*International User: 100+Platform Encryption: Spearheaded platform encryption, managed testing teams, and created training documentation.

Broomfield, Co, Us

User: 100+3-Way Integration: Completed integration between contract management software, Salesforce, DocuSign, and EchoSign.

Delray Beach, Fl, Us

User: 50+System Revamp: Replaced previous developer, revamped SFDC system, and provided leadership with Salesforce best practices.

Atlanta, Ga, Us

User: 550+Backlog Clearance: Cleared SFDC technical debt and developed a custom event management app for investment leadership.

Lake Mary, Fl, Us

*International Users: 1000+Global SFDC Initiative: Spearheaded a global SFDC collaboration initiative and participated in SAP migration.

New York, Ny, Us

Technologies: SFDC Service Cloud• Revised Business Processes for current Salesforce.com Service Cloud Application Intranet Application • Cleared Backlog Change Request Items.• Created Web Services Integration with 3rd Party Applications via REST API• General administration including but not limited to object management, application security, validation rules, workflow and approval creation, complex reporting, cleaning / updating existing data, and enhancing existing apex code

Tokyo, Jp, Jp

AccentureProject: Environment GovernanceTechnologies:Veeva, Informatica, ICS, SFDC, Oracle, DBA, iOS, Sharepoint, Cognos Business Objects, Crystal Reports, Jira• Developed a version control system based on subversion and other continuous integration software.• Developed a Strategy for maintaining environments related to the Veeva Application as well as for managing environment refreshes (Veeva, ODS, ICS) and updating for different releases - Salesforce.com, Veeva Major/Patch and ICS releases • Defined the specific purpose, role and responsibilities for each Configuration environment in addition to naming standards and data sets.• Defined the environment security policy for the global organization.• Streamlined the Veeva, Content, Multichannel and FTP server across all environments to make the CLM Content transfer easy across environments • Trained operations team and business team on the entire environment management process end to end. • Defined release management process for 3rd party iOS Apps and how their release plans feed into the IT release management process. • Developed RACI and process flow illustrating the process for testing and deployment by utilizing the current Release management process and overlaying Industry best practices.

Beverly, Massachusetts, Us

Users: 70+Service Cloud Integration: Revised business processes and integrated Service Cloud applications.

Delray Beach, Florida, Us

Project: Business Process Analysis, Software Development Technologies: SQL, Visio, Netsuite, .Net, Social Media, Adobe Creative Suite, SFDC • Managed Social Media Marketing, SEO Strategy• Analyzed business processes, identified operational gaps, gathered business requirements for printing software solution, NetSuite ERP/CRM, created as-is and to-be workflows• Managed two separate editions of the NetSuite Platform among three companies as well as the implementation of Netsuite CRM+.• Evaluated and recommended Version Control Systems, CRM solutions, Data storage Hardware/Software, Cloud Services• Managed In-House Development of Printing Software Solution

New York, New York, Us

Project: PFIZER - Environment Governance, New Product Launch Process DefinitionTechnologies: Salesforce CRM, Force.com, Visual Force Pages, Veeva, APEX, SoQL, Force.com, Sandboxes, SDLC, Informatica • Designed methodology and processes, documentation templates and stage gate checkpoints for environment governance.• Defined responsibilities for an Environment Manager role.• Designed to be processes for Environment Management and New Product Launches/Segmentations.

Dublin 2, Ie

Users: 1000+Environment Governance: Designed processes and methodologies for environment management and new product launches.

Basking Ridge, Nj, Us

Project: Siebel to SFDC Migration Technologies: Salesforce CRM, Force.com, Visual Force Pages, APEX, Javascript, JSP, Java, Informatica • Designed to-be business processes for Lead Generation, Account Creation and Forecasting in Salesforce.• Designed and configured the user profile structure and role hierarchy for an integrated multinational system with 7000+ users.• Organized and conducted Conference Room Pilots with Client Stakeholders where active real time configuration took place.• Managed development with offshore teams in India and the Phillippines.

• Taught a class in Entrepreneurship at The Institute of American Indian Arts, emphasis on marketing and the implementation of small business applications for Salesforce.com in order to manage clients and streamline productivity.

Project: Product Development Technologies: Adobe Creative Suite, SFDC, Javascript, HTML, CSS • Designed and produced introductory package of products, marketing materials and managed leads through Salesforce.com.

Langhorne, Pa, Us

Project: Sage CRM & ERP Implementation Technologies: Cognos Business Logic, Crystal Reports, Windows Server, Sage CRM, Sage Accpac, C#, .Net, ASP.Net, Visual Studio, Visio, Adobe Creative Suite• Analyzed business processes and requirements, and translated them into functional specifications.• Tested and collaborated on the redesign of a 3rd party Sage Accpac ERP Integrated Configuration application resulting in firm’s promotion to development partner. • Installed, configured, customized, and provided maintenance of CRM/ERP applications and SQL databases.• Worked with international 3rd party vendors to develop components that would add additional components to the CRM application as well as provide additional functionality using AJAX and ASP.NET.• Developed and implemented workflow processes in CRM based on client’s business process analysis.• Beta tested new versions of the CRM applications.• Installed configured, troubleshooted and maintained all virtual test environments and software on each environment using VS Server 2008 Hyper –V.• Redesigned marketing collateral, branding, and Flash presentations for networking and tradeshow events.• Planned and coordinated tradeshow campaign from registration to ROI analysis.• Replaced private vendor as manager for website redesign and CMS configuration • Created and regularly contributed content to blog and monthly newsletters.• Designed and customized reporting services using Business Objects Crystal Reports XI.• Customized CRM Lead integration with client websites and web services portal.

Project: Website Design / CRM Build Technologies: SFDC, Adobe Creative Suite, Javascript, HTML, CSS, JSP • Designed website and implemented Salesforce.com to manage contract opportunities, leads, and client data.• Managed workflow process of new and existing contracts (including PO, NDA, SA, and Credit Applications) and monitored contract compliance issues.• Defined certification process for preferred vendor and minority/small business status at the federal, state, and local levels.

Horsham, Pa, Us

Project: CRM Admin / Data Migration / Data Integration Technologies: C#, .Net, ASP.Net, Visual Studio, Adobe Creative Suite, SFDC, CTI, Service Cloud• Administered data migration from various CRM sources including ACT!, E-Cabinet, and MS Excel to the SalesForce.com platform.• Administration of Sales Force CRM (SaaS), adjustments to follow business requirements, creating reports and dashboards. • Mentored and supported a diverse team of inexperienced users as well design company oriented user guides. • Developed custom objects, triggers and workflows.• Developed complex, macro driven reports to summarize system information for Senior Management.• Researched and provided feasibility studies for third party SFDC partners.• Initiated the administration, modification, and renewal of GSA Schedule and other federal, state and local procurement vehicles.• Planned and coordinated tradeshow campaigns from registration to ROI analysis.

Davidson, North Carolina, Us

Project: Govt. Sales / CRM / Networking Admin Technologies: Cognos BusinessLogic, Crystal Reports, Windows Server, Adobe Creative Suite, Cisco, Routers, Switches, CTI• Coordinated the design and content for website upgrade and regular maintenance.• Provided IT/ Network Support and spearheaded IT infrastructure upgrade for IR’s Government Sales Organization.• Led the implementation of process automation solutions for market intelligence, travel, and material purchase processes. • Developed complex macro and analysis procedures to integrate data between SFDC and internal systems.• Redefined process for the administration of GSA.

Houston, Texas, Us

Project: Sales CRM Administration / Data Migration • Coordinated with Corporate Marketing Manager, Principals, and engineers from diverse geographical locations to implement new marketing initiatives, • design and distribute marketing collateral, generate presentations for client engagements, and organize teleconferences for four regional offices. • Migrated data from a Deltek system to a SaaS system to increase communication and data flow between project managers and engineers.• Authored numerous white papers for clients in architectural engineering and data center optimization.

Alexandria, Virginia, Us

• Managed the firm’s client databases and coordinated with team members to conduct legislative and regulatory research in order to advocate and manage lobbying efforts for respective clients.

• Implemented the launch of a regional office in Washington, DC Metro area and evaluated potential markets. Process include hiring staff and developing long term strategies to grow the office over the next few years.• Created and managed annual budgets for IT infrastructure upgrades.

Project: Sales Process Analysis/Design• Translated business requirements into Salesforce.com in order to accelerate sales process and more efficiently manage the printing process for client orders.• Evaluated and designed processes to aggregate source materials and streamline the current Contract Management System.

Washington, D.C., Us

Project: Data Migration• Migrated accounting data to SQL Database• Created and implemented a set of tools to improve the integration between MS SQL Server database and in-house accounting application.

Boston, Ma, Us

Project: Database Management• Prospected leads and migrated excel data into database.• Structured, maintained, and updated securities data models in order to track earnings growth, profitability and valuations of equity positions.

Bsba, Marketing/Mis

Bs, Biochemistry And Molecular Biology

Education record

As, Business Administration/Graphic Design