Veberlie Monsendo Email and Phone Number
Target-driven professional with over 18 years of varied work experience in customer service, data entry and analysis, lead generation, data mining, quality assurance, and general administrative work. Currently undergoing training to specialize in medical billing.Recognized for professionalism, multitasking, and timely completion of work assignments. Proactive, self-motivated, and adept at managing others.Near-native fluency in English and can work under pressure with minimal supervision. Strong interpersonal skills, high problem-solving ability, and can dig deep into details.Let’s get in touch to see how I can help you reach your goals!
Leasetrack
View- Website:
- leasetrack.ai
- Employees:
- 4
-
Data Entry SpecialistLeasetrack Feb 2018 - PresentNew York, United States- Transferring insurance policy data from documents into the company database- Ensuring that the policy information submitted meets all the requirements
-
Qa Lead - Offshore Connection TeamDutchie Oct 2019 - Apr 2023Bend, Oregon, United States- Established and carried out quality assurance protocols- Identified areas needing improvement and implemented solutions- Provided coaching on increasing productivity while adhering to quality standards- Reviewed entries and flagging products that needed to be catalogued to HQ- Performed daily spot checks and monthly quality assurance audits- Created and maintained daily and weekly performance trackers- Assisted team with their issues and queries- Entered products into the library using templates or through cloning -
Training And Quality Assurance SupervisorSupportzebra Oct 2016 - Mar 2018Cagayan De Oro City, Northern Mindanao, Philippines- Monitored, evaluated, and coached team members to ensure adherence to client policies and procedures- Created and maintained client account playbooks, call handling procedures, and quality assurance auditing guidelines- Managed a team of quality assurance specialists handling various accounts including chat support, telemarketing, and technical support- Generated and filed weekly quality assurance reports to the clients- Worked on various reports for the team and upper management, including productivity reports, monitoring adherence, monitoring projections, and margin of error reports -
Real Estate Marketing AssistantFlorida Cash Home Buyers Oct 2014 - Mar 2016Florida City, Fl- Compiled a list of potential sellers- Reviewed records from county clerk probate filings, lis pendens notices, divorce proceedings, tax delinquents, and HOA violations- Created real estate comparables- Created Rehab budget checklists
-
Data And Content AssistantChatterblock Jul 2012 - Aug 2014Canada- Research family-oriented events across all provinces in Canada- Reviewed event details to ensure they meet the company’s requirements- Entered approved events into the company database- Sourced and uploaded high-resolution images for the events -
Shopify Product AdderShippedin24Hrs Jul 2013 - Apr 2014United States- Entered product names, descriptions, prices, SKUs and barcodes into the system- Uploaded and arranged high-resolution images- Configured inventory setup to add item variants- Assigned entries to collections and added tags- Configured shipping and delivery options
-
Customer Service And Order ProcessingKerry Edwards Ltd Dec 2013 - Feb 2014London Area, United Kingdom- Entered product names, descriptions, prices, SKUs and barcodes into the system- Uploaded and arranged high-resolution images- Configured inventory setup to add item variants- Assigned entries to collections and added tags- Configured shipping and delivery options- Fulfill orders and ensure timely delivery- Maintained good working relationships with the suppliers- Handled customer queries through chat and email -
Content AdministrationAdventurelink Travel Inc. Sep 2011 - Mar 2013United States- Researched and mined travel data from travel agencies worldwide- Uploaded details of tours and trips into the company’s database- Sourced and uploaded high-resolution images for the trips -
Quality Assurance SpecialistConcentrix Jul 2007 - Sep 2011- Managed the Linksys (NA) TQ/NQ program for training newly hired technicians- Trained newly hired quality assurance specialists- Conducted call audits and evaluations for Linksys and IOGEAR technical support- Delivered coaching and feedback to technicians as needed- Prepared weekly reports and provided feedback to senior management- Handled customer complaints- Identified areas for improvement and recommended solutions -
Csr Team CaptainLink2Support Dec 2006 - Jul 2007Cagayan De Oro City, Northern Mindanao, Philippines- Managed a team of 10 customer service representatives- Generated and analyzed performance reports, including customer satisfaction surveys, average call handling times, and quality assurance grades- Handled escalated calls for supervisors and managers- Ensured that team members met all metrics established by both the company and Linksys
-
Customer Service RepresentativeLink2Support Inc. Mar 2006 - Dec 2006Cagayan De Oro City, Northern Mindanao, Philippines- Handled inbound calls for technical support- Processed outbound calls for follow-ups and disconnected calls- Addressed and resolved customer complaints- Ensured callers are directed to the appropriate department for optimal assistance
Frequently Asked Questions about Veberlie Monsendo
What company does Veberlie Monsendo work for?
Veberlie Monsendo works for Leasetrack
What is Veberlie Monsendo's role at the current company?
Veberlie Monsendo's current role is Data Entry, Quality Assurance Specialist, Real Estate VA, Credit Repair VA, Medical Biller in-training.
Who are Veberlie Monsendo's colleagues?
Veberlie Monsendo's colleagues are Reah Lou Dimaisip, Dainne Allen, Matthew Harding, Vivian Vasquez, Charles Anzalone-Mokhiber, Danielle Hawkins, Gicelle Trizzia Paluyo.
Not the Veberlie Monsendo you were looking for?
-
Veberlie Monsendo
Cagayan De Oro City -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial