Hello, my name is Monserrat. Dedicated professional with a proven track record at HSBC, specializing in Money Laundering and Fraud prevention, navigating diverse facets of the banking industry such as customer lifecycle management, branch operations, and process establishment.Highly skilled in data analysis, supplier/customer research, risk prevention, and successful implementation of new processes for improved customer retention.Characterized by a strong commitment to innovation, continuous learning, and efficient team management; recognized for problem-solving and advisory skills, delivering creative solutions.Some of my career’s highlights include having extensive experience in combating financial crime and implementing enhancements for optimized workflows, as well as tracking and supervising diverse projects. A positive leader with the ability to inspire and guide high-performance teams, fostering collaboration and empowerment.Eager to apply my multifaceted skills in a new and challenging setting, open to opportunities both within and outside the banking sector. Contact me at: m.ortegaor89@gmail.com.
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Cdd Manager For Individual ClientsHsbc Jul 2023 - 2024Mexico City, Mexico🔸 Spearheaded the development of operational standards and guidelines, ensuring efficient business operations and adherence to industry best practices.🔸 Led cross-functional teams in the implementation of communication channels with clients, revolutionizing workflows for personalized service delivery to government and premier business clients.🔸 Addressed and followed up on diverse inquiries and actions essential for potential and existing clients.🔸 Conducted reviews of manual transaction alerts, swiftly detecting triggers necessitating client file updates; escalated identified financial risks to specialized investigation teams.Achievements: 🔺 Spearheaded improvements in the review process for business products.🔺 Enhanced the manual alert detection process, leading to a decrease in escalations or, alternatively, an improvement in the quality of escalated issues.🔺 Implemented a new workflow for personalized service catering to premier clients. -
Compliance Advisor For The Wholesale BusinessHsbc Nov 2021 - Nov 2023🔸 Directed and assessed risk management strategies for both new and existing bank clients, aligning with internal policies and guaranteeing compliance with Article 115 general provisions of the Credit Institutions Law; committed to upholding international standards.🔸 Executed thorough due diligence assessments of the corporate product life cycle, including commercial cards, payments and collections, and contracts; evaluated the effectiveness of these processes while analyzing inherent and residual risks.
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Aml AnalystHsbc Mar 2016 - Nov 2021🔸 Guided investigations on both new and existing clients (individuals and businesses) by detecting suspicious transactional activities; conducted in-depth analyses based on diverse typologies of financial crime to ensure thorough due diligence.🔸 Uncovered internal process flaws through analysis, providing innovative recommendations for best practices.🔸 Enforced a risk-based Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) approach in alignment with Article 115 of the Credit Institutions Law, enhancing overall compliance measures.Achievements: 🔺 Presented research on money laundering and fraud globally, gaining global exposure.🔺 Conducted training sessions for teams at a LATAM level.🔺 Collaborated with the United States team at HSBC to identify and dismantle a fraud network.
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Sme Quality AssuranceCitibanamex Oct 2014 - Nov 2015🔸 Played a strong role as an auditor overseeing reviews conducted by operations teams, ensuring compliance with established standards and protocols.🔸 Spearheaded the management of metrics related to operational performance, utilizing an approach to drive efficiency..🔸 Provided training to corresponding teams, equipping them with the necessary skills and knowledge to excel in their roles and contribute to organizational success. -
Money Laundering And Fraud InvestigatorHsbc 2013 - 2014
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AssistantSony Music Entertainment 2012 - 2013🔸 Assisted three label managers, managing schedules and providing administrative support, facilitating seamless communication across departments.🔸 Monitored and adapted to the shift from CD to digital formats, contributing to industry evolution.🔸 Fostered effective communication with marketing, design, and sales, playing a key role in vendor budgeting aligned with company goals.
Monserrat Ortega Education Details
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Administration
Frequently Asked Questions about Monserrat Ortega
What is Monserrat Ortega's role at the current company?
Monserrat Ortega's current role is Money Laundering & Fraud Prevention Specialist |Data Analysis & Risk Prevention | Customer Lifecycle Management | Process Establishment & Innovation |Positive Leader & Team Inspirer.
What schools did Monserrat Ortega attend?
Monserrat Ortega attended Escuela Bancaria Y Comercial.
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