- Served as the primary point of contact for an average of 50 plus incoming phone calls per day, requiring comprehensive and active listening, service scheduling, and problem solving in order to settle transaction errors graciously. - Communicated and answered employee and customer questions with fluency in both English and Spanish.- Conducted various tasks via Quickbooks in order to generate job invoicing, time cards, transactions, and invoice payments. - Generated a log of all tool inventory using Microsoft Office programs in order to maintain organization and security. - Conducted and participated in team meetings to resolve possible issues being faced in daily routines or job sites. - Oversaw daily office activities, ensuring smooth operations and efficient workflow

- Managed and provided exceptional customer service to a diverse client base of international and U.S. wholesale customers, resulting in 150 plus generated sales orders. - Developed international and nationwide postage to ship out orders via FedEx, DHL, and USPS. - Planned employee schedule in sync to production to be able to meet the daily production goal. - Operated an E-commerce website to review sales and daily orders.

- Served as the primary point of contact with 50 plus customers daily in order to generate a detailed lead description for customer requests. - Analyzed and reviewed project reports to send customer project updates.- Assisted in interviewing multiple candidates for job openings. - Established and managed all social media accounts with consistent posts.- Hand wrote 100 plus card to customers to maintain customer relationship and company value.