Monsurah Ogunnaike Email & Phone Number

Nigeria

Lagos, Nigeria

Handling customer complaints.• Provide appropriate solutions for customers.• Reaching out to customers through calls or via emails (Saleforce). • Confirmation and Cancellation of orders with Order Management Systems (OMS).• Giving Delivery information / Delivery timeline• Escalating issue to the appropriate team.• Tracking customers items with HMT.• Creating lasting relationship between customers and the organization.

Ikeja, Lagos, Nigeria

● Responsible for Client Media Monitoring● Ensure an accurate online Advertising Value Equivalent (A.V.E) for the client● Detailed Online Monitoring and Newspaper Monitoring using Mediatoolkit and Hypestat● Compilation of all media mentions for monthly reports.● Building a smooth relationship with the client for present and future purposes.

1 Esho Close, Oduduwa Cresent, Ikeja Gra

Lekki Peninsula, Lagos, Nigeria

● Promptly respond to expatriate and staff inquiries in person or via phone, and email.● Upheld strict security procedures to maintain data confidentiality● Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.● Enhanced collaboration between team members by preparing meeting materials.● Developed and dispatched correspondence letters, memos, and emails.● Collaborated with the team to quickly resolve expatriate complaints with the appropriate action.● Effectively communicate to expatriates and staff, and always ready to accept critiques and suggestions for the area of improvement.● Participate in different soft-skills training