Monte Hampton Email & Phone Number

Grapevine Tx

•Created and managed a sales plan delineating optimal methods for achieving sales goals through interaction with clients, prospects, internal partners, and other external contacts and through engaging in events and other marketing activities.•Executed integrated sales, relationship, and credit strategies that are aligned with the branch's business plan.•Assisted in execution of branch events; invited clients and prospects to events; actively engage with attendees and followed-up to develop a network and grow branch business.•Provided Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.•My first full quarter as a personal banker I was able to deepen existing relationships and increase the branches deposit balance by 2.3 million dollars. The next quarter I was able to bring in 3.3 million in new money by using current relationships to get new business to the branch.

Frisco, Tx

•Assisted in troubleshooting user problems related to mobile phone and computer based Operating Systems issues (Android, Rim OS, Windows OS), Network Connectivity and MS Office Products.•Gave clients step by step instructions on completing upgrades, installation of software, drivers and desktop troubleshooting.•Utilized multiple systems to effectively diagnose, troubleshoot and resolve client issues related to mobile phone hardware and software while keeping a smooth and efficient call flow.•Helped to retain clients by building rapport and sustaining lasting relationships while serving all of the client’s needs.

•Manage a complex daily workload with responsibility for personal banking, customer service, telephone support, up selling, product marketing, and the resolution of account problems for clients.•Provide the highest standards of professional and courteous customer service and support to clients from diverse cultural and socioeconomic backgrounds, improving client satisfaction and retention.•Field a continuous stream of incoming telephone calls while maintaining the daily flow of activities, demonstrating a proven ability to handle competing priorities in a fast-paced environment.•Support clients with account maintenance, personal banking functions, checking account management, following up on customer inquiries in a timely and effective manner.•Utilize proven consultative sales skills to up-sell and market products and services to clients, significantly improving revenue growth and improved monthly profitability.•Exercise outstanding interpersonal and analytical talents to provide timely and effective resolutions to complex customer concerns and problems without loss of client goodwill or risk of further escalation.

•Directly contributed to company performance by offering expertise, reliability, and continuity in all areas of the sales, account management, and relationship management functions. •Forged, nurtured, and maintained loyal client relationships, consistently delivered targeted product solutions that met client requirements, and provided superior standards of customer service.•Performed the full spectrum of business development functions including prospecting and networking, consistently meeting and exceeding sales quotas and ranking in the Top 3% of all sales staff.•Earned senior management recognition for closing sales of thousands of dollars worth of services to customers, positively increasing the value and volume of repeat and referred business.•Facilitated one-on-one consultations with customers to determine financial needs, supported customers with auto loan applications, and successfully sold additional Chase products and services.•Received a Top Sales Performer award in recognition of three successful months, utilizing recognized interpersonal skills to close sales and build relationships in an increasing competitive sector.

•Demonstrated solid sales and business development skills, achieving Top Sales for two quarters out of the entire sales unit while consistently ranking in the Top 5% for sales performance.•Merged in-depth product knowledge with excellent consultative sales skills to generate sales of tens of thousands of dollars worth of products and services to a loyal customer base.•Formed and maintained lucrative client relationships, consistently selling and upgrading phone service packages to an existing and growing client base, improving market share and bottom line profitability.•Displayed an innate ability to execute successful outbound cold calling activities, overcome objectives, and secure new and repeat business in a highly competitive industry and market.

Associate'S Degree, Massage Therapy/Therapeutic Massage

Coursework, Computer Science