Monte H. Email & Phone Number

I am a creative individual with extensive experience in retail management, sales, training, teaching, coaching while executing store standards and value-based leadership.

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  District Installations Manager (Dim)

  The Home Depot

  Apr 2022 - Present - Washington Dc-Baltimore Area

  Responsible for the install customer experience by leading a team of associates to ensure sold jobs are managed effectively across the life-cycle of the job, post-sale.This includes ensuring the effective execution of the Pre-Installation Inspection process (PII) involving assessing pre-existing conditions, reviewing job measurements, and performing measure affirmations (order reviews), and drives service and warranty programs.Ensures Job Site Inspections (JSIs) are performed to ensure quality of work, Service Provider compliance, and the customer experience is meeting or exceeding expectations.Oversee associates to effectively manage job flow processes including scheduling PIIs completing job movement tasks, opening, and closing services, and communicating with customersManaging the PII and JSI processes includes performing audits of contracts, measures, and site visits with the team to improve overall effectiveness.Address escalations or questions pertaining to Contract Amendments (CAs), customer escalations, and job expense approvals such as customer concessions and Service Provider add-labor chargesLeads the field install team to include hiring, goal setting, and performance management, and ensures teams are operating effectively across their job duties to drive an excellent customer installation experienceEnsures field install teams are engaged and interacting with the sales team and Branch Support Center (Exteriors) to improve the overall customer experience and maintain positive working relationships.Responsible for meeting or exceeding performance targets such as gross margin, cycle time, iVOC, backlog conversion, and installed revenue.Manages associates to ensure timely job starts, professional customer interactions, efficient completion of job flow tasks, system entries (Salesforce, LMS, and Workflow), vendor and team task completions, service order completions and service provider invoice processing.