Monte Morgan Email & Phone Number

United States

Burbank, Ca, Us

• Led Disney Store website scrum teams, ensuring timely project delivery and risk management.• Developed comprehensive monthly metric reporting for department and corporate projects.• Facilitated collaboration across teams to enhance project outcomes and efficiency.• Improved project visibility and accountability through detailed reporting and communication.• Managed Sustainment Group for Disney website, ensuring continuous improvement and resolving critical issues to maintain seamless operations. The top priority was getting the backlog cleaned up and under control. In working with BPO’s and Development Team, we were able to get the backlog reduced by 40 % for stories no longer needed or duped. This gave the project a true picture of where we were at by Milestones, Epics, and points for each area to assist with any timeline and or budget adjustments. • Maintained strong partnerships with product and development teams; proactively identifying and mitigating risks to keep release schedules on track. Achieved zero rollover of sprint stories after team “rules” were put into place resulting in more efficient times lines and sprint planning.

Orlando, Florida, Us

• Established strong partnerships with VSO, BPOs, and marketing teams to align project goals, optimize resource allocation, and enhance campaign performance.• Spearheaded innovative approaches to project management, integrating analytics into decision-making processes and improving overall IT project reporting.• Meticulously managed 6 project backlogs, ensuring precise prioritization and seamless coordination across multiple timelines and stakeholder requirements.• Accomplished a go live in 6 weeks for a new soft credit score check for Marketing to pre-qualify leads faster and more efficient, resulting in a 35% increase for leads of potential new owners to be pre-qualified much faster.

Orlando, Fl, Us

• Worked with outsourced developer teams on 12 projects in order to meet milestone deliverables based on their timeline.• Developed new item master website template for a diverse product range, streamlining purchasing processes for wine, liquor, cigars, and non-alcoholic items. Spearheaded this website consolidation, and the merging of those four company platforms into one landing page. • Automated the PMS system and reduced labor costs across the enterprise resulting in more accurate reporting across all platforms for shipping containers weights, number of cases, and their store locations across the globe.• Implemented E-Gift Card program, ensuring seamless integration with legacy cards and aligning with marketing campaigns for enhanced customer experience. This updated feature launched within 4 months alongside 3rd party vendors. This resulted in saving the company money as all accounting/refund/card data transactions were routed to 3rd party vs. company manual export spreadsheets.• Revolutionized distributor operations by launching an automated vendor portal for 99 Bottles, replacing old manual ordering processes.• Automated the tastings booking process from 100% manual process to become completely automated. This new process allowed the vendors to make their own reservations at the store location based on their companies’ securities and sites they were allowed to book within business rule set ups for their own tastings. As a result, this boosted customer enhancements by 20% due to automation.

Burbank, Ca, Us

• Managed project analytics for 9 scrum teams within the project. Maintained multi release analytics within the project while constantly collaborating with teams and their processes to ensure accurate metrics to upper management.• Engineered comprehensive project redesign, enabling granular reporting from individual to team levels, significantly improving data visibility and decision-making.• Managed analytics for multiple scrum teams, maintaining multi-release metrics while ensuring accurate reporting to upper management.• Encouraged seamless collaboration among teams, aligning processes to deliver precise metrics, enhancing project transparency and stakeholder communication.• Pioneered data-driven project management approach, integrating Agile methodologies to boost efficiency and provide actionable insights for strategic decisions.

Orlando, Florida, Us

• Selected to mentor several interns during the summer internship program on scrum best practices. Led Agile team of 11 specialists, driving project success from inception to completion. • Served on IHG Worldwide HQ panel for new PMS system strategy.• Partnered with BPOs to prioritize project backlogs. Assisted multiple departments in defining business requirements for various applications.• Streamlined project delivery processes, enhancing team efficiency. Implemented Agile methodologies, resulting in improved project outcomes.• Spearheaded cross-functional initiatives, aligning team objectives with corporate goals. Identified opportunities for process improvement and innovation.• Responsible for all corporate scrum team reporting

Orlando, Florida, Us

Gathered business requirements for a variety of business areas Doc Binder project as well as contract document changes from Sales and Marketing and Legal departments Worked closely with the development team to make sure that the Agile process was followed, and stories were being correctly created and executed

• Completed data analytics for a time share company with 9 hotels in United States. • Worked directly with the IT Team and developers to create SQL statements to extract “raw data” • Pulled detailed summary reports that were distributed to department heads and supervisors • Assisted in helping both company’s revenue growth by 7% for one and 25% for the other• Annual ADR Growth for one company $7.50• Selected Project Manager for rollout of IHotelier booking engine for nine resorts• Recognized “red flags” from customized reports and discussed in meetings to allow businesses to adjust their strategies for bottom line revenues• Alerted the Inventory Department on the market share demands to be adjusted to maximize occupancy and revenues• Acted as Interim General Manager for 6 weeks for 550 room resort during peak season

• Director of Inventory and Revenue• Revenue Growth/Key Contributions:• Responsible for all revenue and inventory allocations throughout Florida. • Increased occupancy in 2012 vs. 2011 by 7%.• Grew ADR 11% and average transaction per reservation by 9% within 9 months.• Appointed Project Manager for the implementation of the IHotelier Reservation system, and Travel Click after hours call center. Achieved revenue goals within 30 days of booking engine going live.• Formulated data extracts and put into executive dash board reporting. Showing daily room type availability, rates, market mix, and unconfirmed & delinquent owners, to optimize the most inventory into the rental market. • Reviewed the Sales and Marketing budget of vendor contracts and their ROI, which resulted in new contracts with other vendors and a $100K bottom line impact. • Worked directly with our Branding, and Specialty Marketing Directors to improve customer awareness and improve our ROI/KPI on various campaign strategies, and margin.• Tracked Daily Occupancy out 365 days with daily pick up by market segmentation pick up for strategy alerts.

Us

• Revenue Growth/Key Contributions:• Created all Executive Revenue Reporting for realistic forecasting and budgeting, repositioning year of redirection.• Developed and merged entire data base since opening - 3 years of data - and transposed into year over year pace reports/trend analysis, daily occupancies and market shares. • Analyzed the company’s unique product and competitive set. Increased the sell rates by $25.00 resulting in forecasted Annual Revenue growth of $300,000 within 90 days of hire date. Completely restricted on line booking engine for increased revenues.• Documented accurate market share reporting, communicating trends with Management Team. Analysis resulted in the company more informed decisions and ending with a $1.3 million gain over previous year revenues with 10% less inventory. • Working with Sales Department and OTA Market Managers in keeping consistency in Rate Parity and Inventory. Company was continually on the first page of Extranet Web Sites improving our year over year Revenues with that market and receiving Trip Advisors Award of Excellence.

Education record

Education record

Education record