Monte Pendleton Email & Phone Number

Sandy, Utah, United States

Sandy, Utah, United States

Coach and develop a team of Service Center phone agents both in office and remote. Coordinate with my Assistant Manager to create effective team development strategies. Utilize multiple communication channels such as video calls and IM’s to ensure education and engagement of the agents. Score agent phone calls to ensure quality and compliance while also.

Sandy, Utah

Resolved Service Center overflow tickets and ensured timely and efficient follow up with the members via multiple communication methods. Researched archived documents such as check copies, tax forms and statements and provided those to the members as well as internal employees. Utilized multiple computer programs to assist front end employees and members.

West Valley City, Utah

Resolved medical and dental claim processing errors and provided clear explanation of how SelectHealth has processed claims. Assisted members with any insurance related questions and provided superior customer service to ensure the members problems were resolved. Clearly and efficiently explained the member’s insurance benefits. Provided co-workers with.

West Jordan, Utah

Handled member transactions with accuracy and offered products to assist members with financial goals. Answered phone calls and resolved member needs and problems in a timely and efficient manner. Worked with other departments and employees until member needs were fully met. Followed Mountain America's AAA policy of Assess, Advise and Assist. Trained other.

Bluffdale, Utah

Helped assist Lumin Publishing's Creative Director by learning techniques for designing and photography through Adobe Creative Cloud programs. Followed mentoring instructions on how to better design magazine and web content. Traveled on photography assignments to take pictures for magazine clients. Photographed high profile individuals such as Utah Gov..

High School Diploma

Art And Design

49 credit hours towards B.S. in Art & Design