Monte Cooley Email & Phone Number

Raleigh-Durham, North Carolina Area

Servers, Virtual Servers Environment- Sustain operational functionality of servers and systems with a 99.5% monthly reliability excluding scheduled maintenance.- Oversee and manage the Microsoft account; sustain its effective and efficient operations; identify and deploy new capabilities and services.- Maintain a highly reliable system and data backup function to ensure the safeguard of and ability to restore County business systems and data. - Deploy patches, updates, upgrades and modifications in a timely manner (30 days from release) to minimize vulnerabilities and eliminate any critical or major finding within ten working days.- Maintain essential licensing and maintenance support through budget request and effective use of funds.- Create, maintain and implement annually a life-cycle replacement plan and capital budget plan for equipment and licensing.- Create, maintain and review documentation necessary to sustain and restore systems operations annually.- Replace and upgrade the virtual server environment to meet needs for a new five year life-cycle.System Administration: Business Applications- Oversee & maintenance departmental Business applications to maintain business continuity oversee contracted support servers / assist departmental systems administrators;- maintain documentation of applications & ensure administrator staff remains abreast of changes- Sustain operational functionality of application systems with a 99.5% monthly reliability excluding scheduled maintenance.Project Management for Network Administration/Systems/UPS- Completed on time, within budget and scope per project plan. - Identify and manage project risk and issues effectively.- Create and maintain project plans and schedules up-to-date weekly. - Control, track and report effectively at least monthly. -Track associated budgets and project spending monitors staff & project progress

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

•Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the District network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.•Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.•Trains end-users on the use and features of the various operating systems and applications on the various platforms.•Performs primary network system administration on network servers as needed.•Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.•Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.•Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.•Works with Programmers to solve mainframe application problems to meet end-user computing needs.•Writes scripts and batch files as needed to enhance the function of the operating system.•Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.•Enforces the District’s network security and installation procedures.

-Contracted with (DPSG) Dr. Pepper Snapple Group supporting a network of 5200 users nationwide remotely as well as our in-house corporate office- Responsible for hardware and software applications for workstations, servers, and network data communications. Network connectivity troubleshooting TCP/IP 10/100BaseT networks and wireless using Cisco/Bay Network routers and servers supporting both desktop/laptop PCs using standard PCI, PCMCIA and Wireless NICs.- Collaborated with executive management and department leaders to assess network capacity needs for LAN/WAN- Supported and deployed network infrastructure in a multi-vendor environment. Deployed and managed platforms including Bay Networks, Cisco, and Ascend routers, switches and remote servers- Provided technical support for application systems integration with database server and application- Maintained security and operating system patches and enhancements on servers and PC’s

• Worked on a team over 200 desktop technicians supporting Washington Mutual/JPMorgan Chase conversion.• Provided support to field technicians performing bank center hardware upgrades.• Utilized ticketing system in resolving Chase Banking user issues.• Performed hard disk wiping on HP laptop PCs.• Utilized Eagle ticketing system to log and track calls.• Configured network printer IP addresses.• Utilized Ultra VNC to perform remote imaging.• Served as help desk technician for Chase bank conversion.• Provided bridge phone support to field technicians.• Troubleshot end user network connectivity issues.

• Provided internal and remote users desk top and network support• Responsible for troubleshooting and resolving hardware, software, and connectivity problems including user access and component configuration• Assisted in conversion of email system from Lotus Notes to Microsoft Exchange • Installed, configured, and upgraded desktop hardware and peripherals to include network cards, printers, modems, mice and add-in boards• Worked as a team member with other technical staff to maintain customer service call center for 35 users• Worked as a team member with other technical staff to maintain connectivity for 5 remote and corporate offices including maintenance, configuration, and user instruction• Wrote and maintained system documentation

Created PDF’s, Flyers, and organized ticket sales.

• Tested and maintained web links for OAG website and debugged applications• Used Dream Weaver to update OAG Intranet and Internet websites• HTML, CSS, Java, Servlets, JSP, PHP, SQL, XML, XSL, JavaScript. Graphic design and Photo editing.• Proficient user of Dreamweaver MX, Photoshop 7.0, Fireworks MX, basic knowledge of Flash.

Assisted in the planning, design, documentation, and implementation of various systems to include desktop PCs, servers, network equipment, and software applications.Monitored and maintained the use of the library’s photocopiers and printers.Developed, maintained, and monitors procedures for all server backups.Monitored, planed, and coordinated the distribution of client/server software and service packs.Made recommendations for new equipment and services to purchase and works with various vendors for procurement.Performed on-site and remote technical support.Assisted in the organization and inventory of all hardware and software resources.Maintained excellent communication with the IT Manager on all tasks and projects.Created and maintains good technical documentation.Provided emergency on-call support on a rotating schedule.

Bachelors, Electronics & Computer Technology

Activities and Societies: Bowling Green State University Football Team 3 Years Letter Winner.

Bachelor Of Applied Science (B.A.Sc.), Electronics And Computer Technology (Ect)