Monte Cooley Email & Phone Number

Raleigh-Durham, North Carolina Area

Servers, Virtual Servers Environment- Sustain operational functionality of servers and systems with a 99.5% monthly reliability excluding scheduled maintenance.- Oversee and manage the Microsoft account; sustain its effective and efficient operations; identify and deploy new capabilities and services.- Maintain a highly reliable system and data backup.

raleigh-durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the District network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
• Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Trains end-users on the use and features of the various operating systems and applications on the various platforms.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding.

-Contracted with (DPSG) Dr. Pepper Snapple Group supporting a network of 5200 users nationwide remotely as well as our in-house corporate office- Responsible for hardware and software applications for workstations, servers, and network data communications. Network connectivity troubleshooting TCP/IP 10/100BaseT networks and wireless using Cisco/Bay Network.

• Worked on a team over 200 desktop technicians supporting Washington Mutual/JPMorgan Chase conversion.
• Provided support to field technicians performing bank center hardware upgrades.
• Utilized ticketing system in resolving Chase Banking user issues.
• Performed hard disk wiping on HP laptop PCs.
• Utilized Eagle ticketing system to log and track calls.
• Configured network printer IP addresses.

• Provided internal and remote users desk top and network support
• Responsible for troubleshooting and resolving hardware, software, and connectivity problems including user access and component configuration
• Assisted in conversion of email system from Lotus Notes to Microsoft Exchange
• Installed, configured, and upgraded desktop hardware and peripherals to include network cards, printers, modems, mice and add-in boards
• Worked as a team member with other technical staff to maintain customer service call center for 35 users
• Worked as a team member with other technical staff to maintain connectivity for 5 remote and corporate offices including maintenance, configuration, and user instruction

Created PDF’s, Flyers, and organized ticket sales.

• Tested and maintained web links for OAG website and debugged applications
• Used Dream Weaver to update OAG Intranet and Internet websites
• HTML, CSS, Java, Servlets, JSP, PHP, SQL, XML, XSL, JavaScript. Graphic design and Photo editing.
• Proficient user of Dreamweaver MX, Photoshop 7.0, Fireworks MX, basic knowledge of Flash.

Assisted in the planning, design, documentation, and implementation of various systems to include desktop PCs, servers, network equipment, and software applications.Monitored and maintained the use of the library’s photocopiers and printers.Developed, maintained, and monitors procedures for all server backups.Monitored, planed, and coordinated the.

Bachelors, Electronics & Computer Technology

Activities and Societies: Bowling Green State University Football Team 3 Years Letter Winner.

Bachelor Of Applied Science (B.A.Sc.), Electronics And Computer Technology (Ect)