Monte Morris Email & Phone Number

• Projects Completed:
• Windows 10 Refresh Project.
• Omaha Ricoh refresh project.
• Cisco Phone Refresh Project.
• Ricoh Field Printer Refresh Project.
• NNG Switch Lifecycle Refresh Project.

Greater Omaha Area

Lvl 2 troubleshooting support for PCs in a Windows EnvironmentMobile Device Management for Android and iOS phones and tabletsInstall and troubleshoot network printersVPN installation and troubleshootTroubleshoot and install teleconference equipment: Cisco and Avaya phone networksAsset Control and ManagementCoordination and implementation of PC and Laptop.

Rack and install serversRun fiber connections with networking equipmentTroubleshoot and repair hardware issues with servers from various vendors using primarily Linux based operating systems

Greater Omaha Area

Troubleshoot and administer a heavily published environment using Citrix and Windows 7 end user machines. Servers are Windows 2003, 2008 R2 and 2012. Duties include installing and uninstalling software, driver issues, profiles, certificates, virus detection and removal, using services and command line tools as well as issues that arise due to the.

Lincoln, Nebraska Area

Supported Technology:Browsers: Internet Explorer 8-11, ChromeOperating Systems: Windows 7 and Windows 8 – full administrative control over OS, such as editing registry as requiredMobile: iPhone, Blackberry, Windows phone – including server administrative duties, such as pushing policies, removing and adding clients to the serverSupport and troubleshoot.

Lincoln, Nebraska Area

I officially became a cross skilled agent in spring of 2013 with ACG as the secondary account. ACG is an Insurance company, also known as AAA. I moved over to a leadership position in February of 2014. While on ACG, I remained in a leadership position with NYU as well.Responsibilities: Coached agents, quality checked tickets, ran reports for the Team Lead.

Lincoln, Nebraska Area

Responsibilities: Ran the weekend shifts for both NYU and ACG, coached agents, trained new agents, ran reports such as misroutes and customer facing reports on desk performance.Supported Technology:Combine both ACG and NYU supported lists. Cross skilled agent for both teams

Lincoln, Nebraska Area

Dell was contracted out to NYULMC as a Tier One help desk. This is a high paced, high priority, HIPAA compliant environment in that patient health could be impacted if systems were down. Responsibilities: I managed the desk when the Team Lead was out, in particular, on the weekends and evenings, by managing employees and interacting with the client..

Mid West Chapter

Set up and tore down simple temporary networks for mobile blood collection operations, both wired and wireless. Troubleshooting of computers and palm devices, performed phlebotomy and maintained donor privacy and confidentiality in small, temporary locations.

I wrote content for the a project website, maintained the office network and translated Japanese into English and vice versa. I also maintained the website for the project

I teach ESL in various locations in Saitama and Chiba prefectures in Japan, primarily elementary school children. However, I also teach to adults, middle school students and high school students, as well as business English classes.

I taught English as a foreign language to students in elementary and middle schools in Kuroishi City, Aomori Prefecture.There, I worked in a government office, where I fostered exchange programs, worked as a cultural ambassador and fostered internationalization at the local level by taking part in local events, such as festivals or symposiums.

I taught English as a Second Language at public middle schools and elementary schools in Hiraka town in Aomori prefecture, Japan.The most interesting part of this job was the Homestay program with Camden, Maine, where students at the middle school level went from Hiraka to Camden, Maine, and from Camden, Maine, to Hiraka. I worked as a translator for both.

Bachelor Of Arts, Philosophy, English, Japanese

Activities and Societies: Theatre, Philosophy Club, International ClubReceived a major in Philosophy, with minors in English and Japanese..

Diploma