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Accomplished Regional Vice President & Operations Management Professional with global experience that spans decades primarily within the retail sector. Recognized as a strong leader and trusted advisor who not only meets but exceeds client, employee, and company expectations. Well-versed in identifying core competencies, creating strategies to boost financial gains, setting sales targets, managing performance, and maintaining an efficient workforce by having the right staff. Demonstrated successes in recruiting, managing, training, and developing top-performing teams. Bilingual with the ability to communicate with various types of people and personalities which has aided in cultivating professional relationships, diffusing situations, and having positive interactions with colleagues. Proven track record of phenomenal turnaround and sustained achievements in growth, profit, and industry positioning. AREAS OF EXPERTISE:Retail Management | Team Leadership | Organizational Development | Strategic Planning | Hiring, Training & Development | P&L/Budget Management | Revenue Generation | Cost Control | Process Improvement | Sales Forecasting | Customer Satisfaction | Competitive & Market Analysis | Performance Management | Sales & Marketing | Employee Relations | Inventory Management | MS Office | Salesforce
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Chief Operations OfficerRed Pepper Distribution LlcHouston, Tx, Us
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Vice President - WestZips Car Wash Llc Jun 2023 - PresentPlano, Texas, Us -
Regional Sales DirectorZips Car Wash Llc Jun 2021 - May 2023Plano, Texas, Us• Recruited as Regional Sales Director charged with managing 60 locations across the West Region with 8 direct reports and a regional support team that oversee the sales and operational standards. • Partner with the executive team to support the growth strategy, new builds, acquisitions, and divestitures within the organization.• In charge of executing the company's business strategies as well as driving positive performance in the areas of sales, customer growth, and customer service.• Preside over KPI management encompassing store-level engagement that drives operational excellence within each store. • Hire, manage, train, and develop top-performing teams. • Orchestrate a sales culture that encourages customer engagement; product sales that accelerate our Unlimited Wash Club memberships; and overall sales growth through car counts and revenue per car. SELECTED ACHIEVEMENTS:• Ranked #1 Region in the company. • Increased Revenue by 13% YOY and increased average per ticket by 10%• Increased Membership growth by 42% YOY• Highest conversion rate within the company
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Vice President & General ManagerMobily Llc Dec 2020 - Jun 2021Sugar Land, Texas, Us• Directed and oversaw the rapid growth of the AT&T Division within the continental US while developing sales and operational standards that create a great customer experience.• Presided over the implementation and execution of all AT&T Mobility Sales & Services to include driving sales achievement and designated sales targets for revenue.• Recognized as a National Retailer (Big 12) within AT&T in 2021• Established and implemented short- and long-term strategies, tactical operations, and win-local for the company that drove consumer sales and market growth within our markets.• Spearheaded hiring processes to assist in the proper selection of talent throughout the company and facilitated a sales culture through accountability, pay plan, incentives, recognition, and training programs.• Created an infrastructure and operational support team to reinforce standard operating procedures.• Established relationships and growth in key markets that propelled as Top AR within AT&T -
Vice President Of Sales - At&T DivisionMobily Llc Mar 2019 - Dec 2020Sugar Land, Texas, Us
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Area Vice President - MobilelinkMobily Llc Dec 2018 - Mar 2019Sugar Land, Texas, UsResponsible for 300 wireless retail stores across the Southern part of the US with 6 Sales Directors that oversee 28 Territory Managers which support over 1500 employees. With our rapid growth as a company, we are continuously working on development and implementation of strategies that will help improve our sales and operational proficiencies that builds a strong brand loyalty. As part of my role, I work closely with our corporate support team and vendor partners in order to meet the overall company objectives.
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District ManagerBest Buy Jan 2016 - Nov 2018Richfield, Minnesota, Us• Responsible for 15 big box retail locations that encompassed 15 direct reports with over 1800 employees. • Focused on the development, implementation, and execution of sales and operational strategies to better serve our clients through all channels while driving profitable sustainable financial outcomes. • Coordinated with the corporate support team, field team, and vendor partners to build our strategies to achieve our targets. • Directly accountable for employee experience, customer experience, and full P&L responsibility of $600M in annual sales. SELECTED ACHIEVEMENTS:• District held the Top Revenue Pacific Sales and Magnolia Showrooms within the Territory• Ranked #8 out of 81 districts for FY19; reversed bottom quartile trends to achieve top quartile ranking for Growth.• Recipient of the “Top Market” award for FY19. -
Vice President Of OperationsRadioshack Mexico Jul 2013 - Dec 2015Ciudad De México, Df, Mx• In charge of maintaining full P&L and directing global business initiatives with the goal of developing turnaround strategies to meet serious sales issues and achieve corporate goals. • Immediately addressed declining sales in 274 stores operating with 1500 employees. • Constructed and led an executive team and managed all aspects of operations including financials, supply chain, human resources, IT, marketing, merchandising, and real estate. Led eight executive team members. • Served as a significant support in preparing the company for eventual sale to Office Depot México; contracted to stay on board and provide leadership as the CEO overseeing México operations. SELECTED ACHIEVEMENTS: • Improved margin by 60 basis points; grew EBITDA by 33 basis points.• Reversed downward spiral increasing sales in less than 12 months; turning the corner in 2014 after a 22% decline, increased sales by 22% to end up flat for the year.• Moved distribution center to 3 PL improving efficiency and recording an annual savings of 13%.• Initiated a new sales and commission program to align with company strategy and objectives.• As a trusted executive member and board member participated in all aspects of grooming México business for sale. Final sale approved on June 5, 2015, for $32M to Office Depot México. -
Regional Sales DirectorRadioshack Feb 2011 - Jul 2013Promoted to manage 10 district managers and provide oversight to 200 locations in South Texas with sales of $180M. Created regional specific strategies including deployment and evaluation. Supported regional cabinet and district managers with coaching and training to achieve performance goals. Maintained regional administration and communications to ensure flow of information to district and store levels. Performed regional real estate evaluations for new store opportunities, prime locations, lease terms and new construction.* Ranked #1 out of 25 regions for annual sales for three consecutive years.* Recipient of the “Circle of Excellence” award for top sales and profits.* Spearheaded launch of pilot programs Payplan, Traffic Counter, Customer Incentive and Merchandising Promotions.* Prepared four District Managers for promotions to become successful Regional Directors. Backfilled District Manager positions with internal leadership talent.
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Senior District ManagerRadioshack Dec 2009 - Feb 2011Based on proven success leading turnaround strategies, recruited back to provide leadership and direction to 15 retail locations. Created and executed plans to increase annual sales and profits; developed a mentoring and coaching program.* Led the district team from the bottom quartile to rank 10th out of 252 districts based on performance; reversed trend to achieve top quartile ranking for sales.* Promoted two Managers to become District Managers.
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Customer Solutions ManagerBest Buy Sep 2008 - Nov 2009Richfield, Minnesota, UsManaged operating budget, P&L and $45M in revenue. Implemented training and coaching strategies to meet sales goals. * Propelled Geek Squad revenues to the highest in the district and region. Focused team on leadership, key performance indicators and performance management tools.* Expanded sales to new and existing customers through collaborative and joint department strategies to meet and achieve new revenue growth.* Introduced sales programs including glass tinting in the car audio installation department; B2B sales channels, home-installation up sells, and promotion of the Geek Squad anti-virus protection; increased sales 100%.
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Indirect District ManagerVerizon Wireless Nov 2006 - Sep 2008Basking Ridge, Nj, UsLed regional sales through marketing, promotions, merchandising and advertising. Developed and motivated employees through training, mentoring and upbeat coaching initiatives. Evaluated work performance and recommended processes for improvement. Managed district operations, budget and sales quotas. Analyzed revenue and developed strategies to increase sales productivity. Negotiated new account startups and expanded product and services offerings for existing accounts. Resolved contract issues.* Selected for the “Top South Area Leadership Council” by Verizon Wireless.* Ranked two consecutive years for top wireless growth in Best Buy and Wal-Mart.* Supported national retailers and acquired indirect agents wanting to open Verizon wireless stores. Grew Verizon authorized retailer from two to ten locations in the Rio Grande Valley (South Texas). -
Senior District Sales ManagerRadio Shack Feb 1998 - Nov 2006Launched career and rapidly promoted to a senior role managing 26 retail locations generating more than $30M in revenue Recruited and developed a top performing team that consistently met sales goals and increased revenue* Top Wireless Sales Award” - highest rated district manager for division and nation two consecutive years.* Recipient: "AnswersPlus” and “RadioShack Service” plan award for highest national sales - three years.* Improved district’s national ranking from 145th to 44th within six months.
Mike Montes Skills
Mike Montes Education Details
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The University Of Texas-Pan AmericanGeneral
Frequently Asked Questions about Mike Montes
What company does Mike Montes work for?
Mike Montes works for Red Pepper Distribution Llc
What is Mike Montes's role at the current company?
Mike Montes's current role is Chief Operations Officer.
What is Mike Montes's email address?
Mike Montes's email address is mm****@****eys.com
What is Mike Montes's direct phone number?
Mike Montes's direct phone number is +195658*****
What schools did Mike Montes attend?
Mike Montes attended The University Of Texas-Pan American.
What are some of Mike Montes's interests?
Mike Montes has interest in Social Services, Children, Economic Empowerment, Traveling, Environment, Education, Science And Technology, Golf, Disaster And Humanitarian Relief, Digital Photography.
What skills is Mike Montes known for?
Mike Montes has skills like Full P&l Responsibility, Training, Recruiting, Loss Prevention, Performance Management, Store Management, Merchandising, Inventory Management, Team Building, Profit, Retail, Operations Management.
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