Monte Vandyke Email & Phone Number

Orange Park, FL, US

Jacksonville, Florida, United States

• Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients
• Maintain operations and administration of the SaaS environment using existing policies and procedures
• Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
• Prepare documentation for troubleshooting and escalation procedures
• Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software
• Performing routine software maintenance on Linux OS in SaaS (Software as a Service) environment

Jacksonville, Florida, United States

• Appointed as the technical escalation point for the APJ/US Region
• Included in decision-making regarding processes with Management
• Heavily involved with the complex issues on a technical perspective
• Work closely with development team to ensure application releases are well-coordinated
• Provide in-depth analysis of automation jobs that are having issues for Platform team to fix

Orange Park, Florida, United States

Orange Park, Florida, United States

Burlington, Massachusetts, United States

• Ensured efficiency, availability, and configuration of the Charles River SaaS platform by providing solutions based on sound technical knowledge
• Built tools to start, stop, configure, and monitor Charles River engines/processes and to integrate them with standard monitoring/deployment tools
• Adopted, customized, and implemented industry standard DevOps policies and DevOps procedures
• Created and maintained automated scripts that will build, configure, deploy, and test applications deployed to different environments, maintain, support, and enhance Charles River continuous integration environment
• Interacted and worked with multiple internal teams for client onboarding activity
• Worked hands-on with the system, installing and configuring it and testing that it meets the customer’s technical and business requirements

Jacksonville, Florida, United States

• Automation and configuration managing using PowerShell and.Net framework objects
• Knowledge of best practices and IT operations in an always-up, always-available web service environment
• Active Directory administration
• Web application deployment
• Database backup management
• Development of administrative tools and utilities

Jacksonville, Florida Area

• Automation and configuration managing using PowerShell and.Net framework objects
• Knowledge of best practices and IT operations in an always-up, always-available web service environment
• Active Directory administration
• Web application deployment
• Database backup management
• Development of administrative tools and utilities

Jacksonville, Florida Area

• Problem solving, analytical, and critical thinking skills
• Experience relating to backing up servers for the company’s clients in Actifio
• Training on receivables, payments and customer experience in vendor enrollment
• Learned about the treasury products and the company’s software
• Worked on projects in the Cloud Services for SaaS
• Interpersonal, influencing and verbal/written communication skills

Jacksonville, Florida Area

• Strong design sense for color, layout and typography
• Proficiency in Photoshop, Illustrator, and other page layout software
• Knowledge of user interface, layout, typeface, web, and mobile design standards
• Understanding of mobile browsers and design, including responsive design and mobile-web
• Exceptional interpersonal and communication skills
• Proven ability to meet deadlines and to work efficiently and independently on multiple projects

Jacksonville, Florida Area

• Permanently store scanned legal documents in an electronic database
• Identifies poor quality documents and properly identifies them according to standard operating procedure.
• Remove paper from the office, digitize it, and enable a more streamlined business procedure
• Reviews medical documents and extracts pertinent identifiers for medical documentation.

Tallahassee, Florida Area

• 0-1 year(s) of experience involving PC support in a corporate environment and non-profit organization
• Configures, diagnose, refurbish and install laptops
• Performs first line support for service interruptions such as IT help desk calls
• Updates, modifies and replaces hardware, software and network components
• Performs system backup, recovery activities, and virus and spyware removal
• Upgrades system performance, gathers data, and prepares management reports

Tallahassee, Florida Area

• Performs assigned tasks and maintain proper job safety
• Work cooperatively in a diverse work environment
• Multi-tasking skills

Bachelor Of Science (Bs), Information Technology, 3.1 Grade Point Average

Activities and Societies: Stem LC Pprogram - College of Engineering – FAMU/FSU Get Involved FSU/Tally - Social Media MarketingGraduation.

Associate Of Arts (A.A.), Information Technology Analysis

Associate Of Arts (A.A.), General Studies

Activities and Societies: Stem LC Program

Computer Engineering

Activities and Societies: Stem LC Program

Computer Engineering

Activities and Societies: STEM LC Program