• Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients• Maintain operations and administration of the SaaS environment using existing policies and procedures• Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis• Prepare documentation for troubleshooting and escalation procedures• Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software• Performing routine software maintenance on Linux OS in SaaS (Software as a Service) environment

• Appointed as the technical escalation point for the APJ/US Region• Included in decision-making regarding processes with Management• Heavily involved with the complex issues on a technical perspective • Work closely with development team to ensure application releases are well-coordinated• Provide in-depth analysis of automation jobs that are having issues for Platform team to fix

• Ensured efficiency, availability, and configuration of the Charles River SaaS platform by providing solutions based on sound technical knowledge• Built tools to start, stop, configure, and monitor Charles River engines/processes and to integrate them with standard monitoring/deployment tools• Adopted, customized, and implemented industry standard DevOps policies and DevOps procedures• Created and maintained automated scripts that will build, configure, deploy, and test applications deployed to different environments, maintain, support, and enhance Charles River continuous integration environment• Interacted and worked with multiple internal teams for client onboarding activity• Worked hands-on with the system, installing and configuring it and testing that it meets the customer’s technical and business requirements• Supported and interacted with clients to setup onboarding and prepare client’s DEV/Production Environment• Triaged and analyzed technical issues, including performance and connectivity

• Automation and configuration managing using PowerShell and .Net framework objects• Knowledge of best practices and IT operations in an always-up, always-available web service environment• Active Directory administration• Web application deployment• Database backup management• Development of administrative tools and utilities• Helping automate and streamline operations and processes• Recommend software upgrades to optimize operational efficiency• Collaborating with other developers to design and optimize code• Building and maintaining tools for deployment, monitoring, and operations• Documenting all programming tasks and procedures• Performing routine software maintenance• Solid experience with automation/configuration management using Jenkins• Rotating Queue Manager - acknowledging and assigning ServiceNOW tickets when needed

• Automation and configuration managing using PowerShell and .Net framework objects• Knowledge of best practices and IT operations in an always-up, always-available web service environment• Active Directory administration• Web application deployment• Database backup management• Development of administrative tools and utilities• Helping automate and streamline operations and processes• Recommend software upgrades to optimize operational efficiency• Collaborating with other developers to design and optimize code• Building and maintaining tools for deployment, monitoring, and operations• Documenting all programming tasks and procedures• Performing routine software maintenance• Solid experience with automation/configuration management using Jenkins• Rotating Queue Manager - acknowledging and assigning Service Desk tickets when needed

• Problem solving, analytical, and critical thinking skills• Experience relating to backing up servers for the company’s clients in Actifio • Training on receivables, payments and customer experience in vendor enrollment • Learned about the treasury products and the company’s software • Worked on projects in the Cloud Services for SaaS • Interpersonal, influencing and verbal/written communication skills• Ability to build and maintain strong client relationships

• Strong design sense for color, layout and typography• Proficiency in Photoshop, Illustrator, and other page layout software• Knowledge of user interface, layout, typeface, web, and mobile design standards• Understanding of mobile browsers and design, including responsive design and mobile-web• Exceptional interpersonal and communication skills• Proven ability to meet deadlines and to work efficiently and independently on multiple projects

• Permanently store scanned legal documents in an electronic database• Identifies poor quality documents and properly identifies them according to standard operating procedure.• Remove paper from the office, digitize it, and enable a more streamlined business procedure• Reviews medical documents and extracts pertinent identifiers for medical documentation.

• 0-1 year(s) of experience involving PC support in a corporate environment and non-profit organization• Configures, diagnose, refurbish and install laptops • Performs first line support for service interruptions such as IT help desk calls • Updates, modifies and replaces hardware, software and network components• Performs system backup, recovery activities, and virus and spyware removal• Upgrades system performance, gathers data, and prepares management reports• Provides user orientation on hardware, or software or network operations for a computing platform

• Performs assigned tasks and maintain proper job safety• Work cooperatively in a diverse work environment• Multi-tasking skills