Montez Washington Email & Phone Number

A seasoned Technology Professional with progressive experience in technology roles, known for consistently improving employee productivity and optimizing IT operations. A dedicated leader and effective problem solver with strong collaboration skills, recognized for implementing strategies that enhance customer satisfaction and deliver superior value. Proven expertise in process analysis, innovation, and cost-effective solutions, with a track record of successfully overseeing projects and collaborative leadership. Exhibits strong mentorship and communication skills, fostering team success and junior staff growth and development. Proficient in technology, with excellent relationship-building, communication, and presentation skills. I am experienced in evaluating, recommending, and implementing management software tools and recognized for managing Windows, servers, and desktops and maintaining systems security. I seek a leadership opportunity to leverage extensive experience and skills in optimizing IT performance. Currently, I am seeking a challenging career that offers me a growth opportunity that will utilize my professional experiences, leadership, communication, and organizational skills.Business Systems AnalysisMicrosoft Sharepoint Site AdministrationTechnical InstructorEnd-user trainerCustomer Service RepresentativeIT Product Support SpecialistPost Deployment Support LeaderDeployment LeaderDesktop Support TechnicianHelpdesk Support TechnicianApplications Test AnalystSystems AdministratorNetwork AdministratorSoftware and Hardware Technical Sales Rep.Specialties: Technical Training (Impromptu and Organized Classroom)Excellent Interpersonal CommunicationNatural LeadershipTroubleshooting and Problem ResolutionArticulate Verbal and Written English skillsHW/SW Rollout Planning and ImplementationProcess and Procedure Creation and ImprovementComputer Systems Validation and DocumentationDesktop Software and Hardware Support

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  Senior Business Infrastructure Analyst

  Fiserv

  Mar 2024 - Present - Fishers, Indiana, United States

  Relationship Management• Establish a strong working partnership between Fiserv Education and Fiserv Technology Services (FTS) to ensure clear communication and alignment on IT solutions that achieve business goals.• Facilitate regular status meetings with clientsTechnical Asset Management• Lead the technical asset lifecycle for the business unit, including servers, databases, storage, and software.• Maintained accurate CMDB records for optimal asset visibility and control.Infrastructure Solution Design & Implementation• Process improvement for system scanning and UAT test completion for the patching process of vulnerability tracking.• Change request implementation for standard\common system changes.• Partners with application development teams and FTS engineers to design, plan, and implement infrastructure solutions that: • Adhere to IT governance frameworks and security best practices.• Research and development, creating mitigation plans for security vulnerabilities.• Integrate vulnerability research findings and remediation plans.• Leverage virtualization technologies (VMware, Hyper-V) for efficient resource utilization.• Facilitate network and database management for optimal performance and availability.• Process Improvement of current backup and disaster recovery solutions to ensure business continuity.• Foster integration between hardware, operating systems Windows, network, data center, applications, databases, and storage.Technical Expertise• Possess a comprehensive understanding of data center infrastructure (hardware, software, network, security, storage) for both traditional and cloud-based applications.• Maintains a secure environment, adhering to strict government guidelines through vulnerability research and remediation planning.• Demonstrates expertise in CMDB systems and technical asset management best practices.