Montri Stapornkul Email & Phone Number

Bangkok, Th

Bangkok, Th

• Provides development guidance and assists in the identification, implementation, and maintenance of organization information privacy policies (GDPR, IAPP/A and Thailand Data Protection law based) and procedures in coordination with organization management and administration and legal counsel. Translating legality to practical frameworks• Design consent-based contract in relevant to Data Protection Law and Regulation. • Design and uphold the process of Data Processing Agreement on all data transferring transaction and Privacy Risk Assessment on all systems and operations.• Enforce and Uphold “Privacy by Design” and ensure of “Purpose Limitation” to ensure consistent compliance by implementing Operational/Technical controls in processing.• Works with organization senior management and corporate compliance officer to establish an organization-wide privacy work flow.• Serves in a leadership role for the governance or risk committee.• Working with Official Authorities on Authority Requests.• Performs initial and periodic information privacy risk assessments and conducts related ongoing compliance monitoring activities in coordination with the entity’s other compliance and operational assessment functions.• Works with legal counsel and management, key departments, and committees to ensure the organization has and maintains appropriate privacy and confidentiality consent, authorization forms, and information notices and materials reflecting current organization and legal practices and requirements.• Oversees and directs privacy training (Culture Building) and orientation to all employees, volunteers, medical and professional staff, contractors, alliances, business associates, and other appropriate third parties.• Reviews all system-related information security plans throughout the organization’s network to ensure alignment between security and privacy practices, and acts as a liaison to the information systems department.

1. Develop strategy - Partners with RM, in translating TBANKS business strategies and complex compliance and regulatory requirements into IT needs/priorities, develops IT strategy, and annual technology plans and budgets 2. Control projects - Maintains and evolves the status of IT related activities required in strategic IT projects. 3. Manage contracts - Strategically partners with providers TBANK IT services by managing contract function, ensuring effectiveness and efficiency in process agreement and other associated outsourcing agreements, change process, and ensure it is delivered according service contracts 4. Manage service provider performance - Manages service level attainment for products & services from strategic IT partners by ensuring consistent delivery of highly available and high quality computing services for TBANK 5. Manage budget control and allocation - Coordinate with IT executive to control IT OPEX and CAPEX to be within approved budget. 6. Risk and compliance - Coordinate with IT executives for full compliance within IT and to effectively manage IT related risks as TBANK's Operational Risk Management policies 7. Processes and tools - Ensure the implementation of a continual improvement process for all IT service management to deliver quality solutions and services meeting business requirements. 8. People - Manages for effective utilization of human resource. Analyses, acquires, develops and attains for the optimized level of human resource with right skills to ensure provision of services and supports as business requirement 9. Develop and monitor IT performance - Coordinate with IT executives to identify performance metrics supporting IT and business strategies. Monitor IT performance and ensure achievement of set targets.10. Committee and working group - Member of Technology Project Review Committee and IT Top Team

Bangkok, Th

• Construct management information systems platform to centralize all collections related information to enhance collection agents productivity.• Develop Management information controls following information protection standard as well as corporate compliance policy to ensure data availability, reliability, and dependability.• Automated and Simplified daily processes with emphasis on reports and data feed from various systems (core).• Contributed to the development of an intranet website to customers to view collector performance on a daily basis. • Architected database programs that streamlined and enhanced sophisticated workflow efficiencies.• Developed custom reports and databases for all staffs company wide.• Track service and productivity levels to identify and resolve internal operational deficiencies.• Directly responsible for quality assurance on collectors conduct according to Bank of Thailand regulations as well as reassurance of customer satisfaction.• Directly responsible for commission payment to collector agents for all collectors according to agreed paid scheme and Monthly schedule. • Directly responsible for performance management (KPI) vs plans.• Directly responsible for NPL / NBD vs plan• Departmental budget and cost management including financial planning to reach maximum financial efficiencies.• Ensure an adequate understanding of all relevant regulations applicable to the business• Set up standard process toward operation support as well as quality assurance process to increase efficiency concerning time and cost.• Plan, organize, and manage strategies to deliver performance of collection performance according to actual operating plan (target).• Evaluated the training requirements for each departments by consulting with department heads and managers

London, England, Gb

• Providing analytical conclusion on operational losses.• Coordinate and assist in part of Information Security campaign to support across unit• Design and implement control measures and monitoring plans for compliance and operational risk management. • Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.• Ensure risks and issues identified are resolved in an appropriate and timely manner.• Implement and monitoring controls over all Consumer Banking products • Lead and support implementation of operational risk initiatives for the business unit.• Leading the Audit, Compliance including BOT regulations, IT Risk for business case, requirement, and vendor selection for the Consumer Banking Operations for better coordination among control functions within the unit .• Led the training with SME (Subject Matter Expert) to each division within CB Operation to ensure that all risk related information and knowledge is properly trained• Manage KCSA (Key Control Self Assessment) & Key Risk Indicator (KRI), Incident and Loss Database, risk assessment for new products and processes, and Operational Risk Appetite.• Manage, prevent, and monitor operational loss across consumer banking operations.• Provided sound and efficient solutions to department managers and Ensured solutions agreed are implemented in a timely manner.• Responsible for implementation of controls within business unit to meet all regulatory and internal requirements.• Responsible for process reengineering and upholding across consumer banking operations.• Responsible in assisting Business Unit Head to coordinate, drive, and direct effective compliance and operational risk management.• Reviewing of CB Operations Wide Policies.• Strengthening proactive ORMAF (Operational Risk Management Assurance Framework) as well as risk culture across Consumer Banking Operations.

• Construct Management information structure to centralize all sales related information to enhance productivity for sales and service functions• Develop Management information controls following information protection standard as well as corporate compliance policy to ensure data availability, reliability, and dependability.• Direct and manage department budget as well as cost control to optimize business perspective. • Directly responsible for commission payment to sales agents for all sales channels ie. • Directly responsible for departmental Profit & loss.• Directly responsible for Management Information Systems using centralization method to optimize an analytical information toward business analysis and planning.• Directly responsible for message communications from center support to outsourcing agents such as credit cards promotion campaigns, commission schemes, other marketing related information etc. • Directly responsible for performance management (KPI) vs plans.• Ensure an adequate understanding of all relevant regulations applicable to the business• Ensure an effective operation risk management process is in place to reduce the level of operation risk losses. • Managing and directing 1,000 + agents. (Telesales & Direct Sales)• Plan, organize, and manage strategies to deliver new accounts according to actual operating plan (target)• Ensuring communication on news and marketing program for all PFS channel including sales forces.• Set up standard process toward sales support as well as quality assurance process to increase efficiency concerning time and cost.• Set up, make, amend and update internal procedures or manuals for relevant section to comply and be in line with regulations and requirements (in case of significant or direct effect) within due time. Study, research, analyze and provide competitor analytical information in term of incentives and marketing promotion campaign

• Act as a project coordinator in implementing the Caltex Retail Automation Strategy on the regional level, coordinating rollouts and installation and local vendor support.• Act as a project manager (SCM) in Joint venturing (Starmart (Caltex) vs. Jiffy mart(Jets) in logistic service via DHL (Exel). • Developing a data centralization strategy, whereto collect data from various service stations for processing at Head office to generate business reports for various departments.• Developing and implementing a Point of Sale (POS) system• Implement retail automation technology within geography, as agreed with local marketing, training, engineering, and maintenance staff. • Maintain and support all technical difficulties concerning POS procedures and activities.• Manage unique local requirements, such as tax reporting, fuel safety, local communication standards, unique vendors, etc• Project leading in implementing Navision systems as a centralized solution between all parties involved such as Caltex, Jets and DHL. • Provide findings and recommendations back for improvements of the automation plans and vendors.• Responsible and coordinate Sabanes – Oxley Compliance (SOX) toward retails and retail automations.• Working with selected local vendors, execute software and hardware rollout plans, testing that all local requirements are met.

Bachelor Of Science, International Business

Bachelor'S Degree, International Business