● Responsible installing and configuring Company Software in customerscomputers remotely.● Resolving issues with Software● Speaking to customers to quickly get to the root of their problem.● Troubleshooting technical issues.● Following up with clients to ensure the problem is resolved.● Managing multiple cases at one time.● Providing timely and accurate customer feedback.● Talking customers through a series of actions to resolve a problem.

Responsible for Identifying potencial customers that they could be interested in buying the Company’s ERP or CRM, and offer them information via email.Reaching the decision makers’ direct email and being able to speak with them about the ERP or CRM.Making Cold callsAchieving 100% of the daily target

- Managing recruitment process- Worked with Operations Manager on induction and orientation sessions for new TM’s: Created new TM operator training process.- Being the point of contact for all TM staff to field questions and ensure that they are content in their role.- Created and maintained a process for weekly feedback from the TM team.- Catch up meetings with each team member to track feedback and provide personnel development.- Created an operations document/deck to give to new TM’s to access and understand the Kingpin telemarketing best practices and code of conduct.- Ensured that all TM are abiding and adhering to Kingpin TM best practices.- Established a three-strike disciplinary process for all TM staff so that they consistently meet Kingpin working requirements.- Ensured that all elements of Argus and CRM are effectively taken through Quality Control process weekly.- Ensured all QC is complete for each campaign prior to pre-defined weekly report days.- Created a shared document that shows weekly QC deadlines per campaign.- Make sure weekly that all contact details accurately reflect the answers and notes that have been gathered from telephone conversations.- Working with Operations Manager to ensure that all TM campaigns are being delivered to their optimum.- Liaise with Operations Manager to ensure ALL campaigns are activated and managed based on Kingpin TM Program process prior to campaign launch on an ongoing basis.- Ensured operators all adhere to minimum dial policies on all TM projects and monitored the TM process per campaign to ensure targets are met.- Running pre-campaign briefings on each new campaign with operators.- Developed and implemented a process that ensures all operators abide by Kingpin best practices for tele-outreach.- Set up meetings with all the TM Operations Team to establish campaign metrics.- Established daily targets pre-defined per campaign with Operations Manager to ensure that quantifiable measures are met.

• Conducting complex tech campaigns for Microsoft including Ready For Windows, Ready for Office, Desktop Bridge and WARP in Spanish Market and US market.• Guiding ISVs through the registration process• Establishing the type of solutions developed by IT businesses and inviting them to join the directory of apps compatible with Win10• Explaining the requirements that have to be fulfilled to join the program.• Leading and conducting Windows Application Readiness Program (WARP) campaign.• Explaining the benefits, requirements of joining the platform as well as the registration process• Selecting the ISVs that are eligible to join the program• Connecting ISVs with the technical support at Microsoft and reporting any issues they encountered• Explaining the advantages of converting desktop solutions to Universal Windows Platform and how Desktop Bridge could be beneficial. • Introducing WaaS to ISVs, explaining in detail the new model of delivering updates and possibility of obtaining Windows 10 compatible logo• Initial approval of WaaS statements before submitting them to managers.• Data preparation and project coordination• Explaining the goals of campaigns• Schedule appointments with ISVs• Speaking to decision makers and sending relevant information• Adapt the sales scripts to better target the needs and interests of specific individuals• Maintaining and updating project database, appointments and schedules• Working with and providing support to team members

Working with Photoshop editing the pictures and putting them on the website.