Monty Harris Email & Phone Number

Raleigh, North Carolina, United States

•Administration and configuration of loT devices deployed on customer premises• (Remotely) Monitor, detect and remediate various connectivity and/or configuration issues of deployed devices on customer managed networks.• Work with customer IT departments whenever necessary in order to remediate unknown network issues on customer infrastructure that prevents proper function of IntelligentLocation devices.• Work with Account Managers and offer support during the process of deploying the devices.• Maintain communication with device manufacturers and monitor the supply chain of the loT devices.• Build and test production images and OT update packages for Linux.

Greensboro, North Carolina, United States

Intelligent Locations is an RTLS IoT healthcare software company focused on connecting hospital systems using BLE beacon technology in conjunction with WiFi Gateways to deliver asset tracking, environmental monitoring, patient flow, contact tracing, employee safety, system alarming, and operational performance improvement.

• Provides tech support to thousands of students and staff on campus, including troubleshooting devices, loaning out laptops, Reimaging OS for Windows10, etc.• Set up 20 to 30 laptops and All-In-One Desktops for COVID-19 Vaccination with manager in the Universities student center.• Installing software to program laptops such as Prey Project, Lockdown Browser, Deepfreeze, etc.• Providing tech support via e-mail and over the phone for remote support. Also used ServiceNow to resolve tickets. • Work to help clients with password resets, malware issues and virus support.

Greensboro, North Carolina, United States

• Executed new student orientation programs for over 4,000 students.• Facilitated discussions via zoom with groups ranging from 10-50 students to deliver information about academic and social life, resources and campus traditions.• Connected students to various campus resources and support services.• Assisted incoming students with class registration and enrollment tasks.• Served as a representative of the university and as a role model for academic and social behaviors to students.

Durham, North Carolina, United States

• Facilitated Drive Thru and Cash Register solely for night shift at a $1,000,000 location.• Handled money and funds while giving great customer service for customers.• Captured thousands of orders and posted these results on a POS System.• Prepared and served hot and cold beverages, food and packaged neatly and presentable.

Bachelor Of Science - Bs, Information Systems: Cyber Security

Minor in Economics GPA: 3.4

High School Diploma

GPA: 3.8