Fredo Monty Email and Phone Number

specialty: problem-solving, ensuring seamless operations, and maintaining the backbone of an organization’s technology infrastructure

Key Responsibilities· End Point troubleshooting· Cloud Computing (Azure/AWS)· Networking experience (/LAN/WAN)· Performing a variety of level 1-3 support activities and managing to resolution· Supporting Endpoints, Servers, Networks, Cloud Platforms (O365/Google/AWS)· Projects and Implementations· Management and Monitoring of Daily/Monthly Backups V/Sphere/Active Backup for Business.· O365 administration and configurations (including… Show more Key Responsibilities· End Point troubleshooting· Cloud Computing (Azure/AWS)· Networking experience (/LAN/WAN)· Performing a variety of level 1-3 support activities and managing to resolution· Supporting Endpoints, Servers, Networks, Cloud Platforms (O365/Google/AWS)· Projects and Implementations· Management and Monitoring of Daily/Monthly Backups V/Sphere/Active Backup for Business.· O365 administration and configurations (including Intune/MDM/Exchange/User-Admin)· Coordinating and managing multiple tasks· Onboarding and Offboarding procedures· Teams Calling and Teams Troubleshooting + Account Setup· Azure VM Management portal and setup· Setup/Use of 1password for better login process· Asset Managements and audits· Device setup and management through Intune/Autopilot· Working with Call logging systems such as ConnectWise/Autotask/ServiceNow· Working with Remote tools such as Datto/TeamViewer/Logmein123/N-Able -N Central· Technical Documentation and Maintenance· SharePoint/OneDrive administration· Sentinel One Management console for Antivirus· Swiped On Application management for QR Codes/Sign In /Sign out different Employee/users Show less

At RedFig, we provide solutions and technologies that are aligned with your business to drive success. Solutions that not only fit your current needs, but also your future direction.We offer IT services that make the most of your IT infrastructure and solve your technology and business challenges.

• Support of all Company Software and Windows 7/10 configuration• Allowing Remote Connection to Existing and New Desktops for Backup and Recovery• Arrangements of Deployment: Bare-Metal/Ad-Hoc/Scheduled Migrations according to company’s Cost Centre• Arrangement of Desktop Relocation and assembly as per clients needs• Excellent organizational skills, strong time management -attention to details• Publishing and maintaining support documentation for knowledge… Show more • Support of all Company Software and Windows 7/10 configuration• Allowing Remote Connection to Existing and New Desktops for Backup and Recovery• Arrangements of Deployment: Bare-Metal/Ad-Hoc/Scheduled Migrations according to company’s Cost Centre• Arrangement of Desktop Relocation and assembly as per clients needs• Excellent organizational skills, strong time management -attention to details• Publishing and maintaining support documentation for knowledge base• Pre Migration Setup and Configuration/Post Migration Check List/Configuration• Install, upgrade, support and troubleshoot SOE operating systems and any other authorized applications• Windows 10 Migration Assembly/Setup/Management & Support• Install, upgrade and troubleshoot problems associated with network, hardware and any other authorised peripheral equipment• Coordinating resolution of issues beyond scope with the next level support • Responsible for tracking hardware and software inventory-Asset Management-Auditing• Take ownership of user problems and follow up the status on behalf of the user and communicate progress in a timely manner• Excellent communication skills and Email/Telephone manner.• Strong knowledge of SCCM, Active Directory, Networking and Server Administration• Excellent technical knowledge of PCs (emphasis on Windows 7/10 and Office 2010/2016), mobile devices, and hardware• Familiarize/Train end users on basic software, hardware and peripheral device operation• Creating a positive customer support experience and building strong relationship with staff members• Assisting in all areas of desktop hardware & Software rollouts Show less

• Windows 10 Migration Assembly/Setup/Management & Support• Support of all Company Software and Windows10 configuration• Arrangements of Deployment: BareMeta/Ad-Hoc/Scheduled Migrations• Pre Migration Setup and Configuration/Post Migration Check List/Configuration• Install, upgrade, support and troubleshoot SOE operating systems and any other authorized applications• Install, upgrade and troubleshoot problems associated with network, hardware and any other authorized… Show more • Windows 10 Migration Assembly/Setup/Management & Support• Support of all Company Software and Windows10 configuration• Arrangements of Deployment: BareMeta/Ad-Hoc/Scheduled Migrations• Pre Migration Setup and Configuration/Post Migration Check List/Configuration• Install, upgrade, support and troubleshoot SOE operating systems and any other authorized applications• Install, upgrade and troubleshoot problems associated with network, hardware and any other authorized peripheral equipment• Coordinating resolution of issues beyond scope with the next level support or external vendors • Responsible for tracking hardware and software inventory• Take ownership of user problems and follow up the status on behalf of the user and communicate progress in a timely manner• Excellent communication skills and telephone manner.• Strong knowledge of SCCM, Active Directory, Networking and Server administration• Excellent technical knowledge of PCs (emphasis on Windows 7/10 and Office 2010/2016), mobile devices, and hardware• Excellent organisational skills, strong time management and an attention to details• Publishing and maintaining support documentation for our knowledge base.• Familiarize end users on basic software, hardware and peripheral device operation• Creating a positive customer support experience and building strong relationship with staff members• Assisting in all areas of desktop hardware & Software rollouts Show less

Management/Support of all aspects of IT related Issues/Tasks. • Managing Citrix session for users ’Cisco Director”• Managing Citrix Remote Connection for home users• Managing Cisco Integrated Management Controller• Video Conferencing support and setup “Cisco TMS”• IP Phones and Headset Setup and Configuration “Cisco CUCM”• Call Logging ticketing system “HEAT”• Superb Communication Skills using Emails/Cisco Jabber• WebEx Support and setup-Setup and assembly of all… Show more Management/Support of all aspects of IT related Issues/Tasks. • Managing Citrix session for users ’Cisco Director”• Managing Citrix Remote Connection for home users• Managing Cisco Integrated Management Controller• Video Conferencing support and setup “Cisco TMS”• IP Phones and Headset Setup and Configuration “Cisco CUCM”• Call Logging ticketing system “HEAT”• Superb Communication Skills using Emails/Cisco Jabber• WebEx Support and setup-Setup and assembly of all meeting equipment• File/Storage Support “Kiteworks”• Managing and administrating users in AD “Active Roles”• Working closely as a team with all areas of IT to overcome incidents• MS Exchange/Outlook 2010/16 support • Supporting users on Windows 7 and 10• Arranging Security Tokens “Grid Console”• Supporting users using FileSite and DMS• VIP support-Attending IT Meetings and Communicating advance technical issues National /International • Desktop Support/Hardware Setup and assembly of new Desktops and Laptops ”Network Patching”• Building machines and deploying software’s via Altiris & SCCM• Backup and Migration of all Desktop/Laptops from Win7 to Win10 • Asset management Show less

• Network service and support for servers and workstation equipment• Advice on the purchase and configuration of all equipment• Installation and setup of home office networks for professionals• Desktop Support,Configuration,Setup of new and existing iMac's,Macbook Pro's,ipad's,iPhone's.• Supply and setup of wireless networks and Hardware/Software Equipment• Axis Wi-Fi Camera Setup and maintenance• Delivery of communication infrastructure (Cabling, ADSL connection… Show more • Network service and support for servers and workstation equipment• Advice on the purchase and configuration of all equipment• Installation and setup of home office networks for professionals• Desktop Support,Configuration,Setup of new and existing iMac's,Macbook Pro's,ipad's,iPhone's.• Supply and setup of wireless networks and Hardware/Software Equipment• Axis Wi-Fi Camera Setup and maintenance• Delivery of communication infrastructure (Cabling, ADSL connection etc...)• Delivery of Support Agreements and Regular Maintenance• IT Consultancy + Project Management• SLA and call Logging using Autotask• Corporate IT Relocations• Network Design & Implementation• Network Administration• Desktop applications support• Server maintenance and virtualisation setup “VMware VSphere etc...”• Supply and installation of Computer Hardware and Software• Disaster recovery strategies and backup plans Storage Craft Shadow Control/Shadow protect/Image manager• High Speed permanent internet connections• E-Mail Solutions, Facsimile Solutions, Printer Solutions• Remote computing from home offices for management and staff ”SSL VPN”• Support of all pathology and medical software as per request• SonicWALL Firewall Configuration and setup,filtering etc...• Advance Microsoft Exchange Skills(Exchange Management Shell/Console)• Advance Skills using MAC's within different client sites including experiences of all applications and software,Troubleshooting,File Sharing..etc.. Show less

Daily Support of all healthscope IT related Request/Incidents/Problems etc...(Contract/Cut short due to organisational requirements changing and sales of part of the company called"Pathology")

(Contracting/Filling for temporary sick team member) Service Desk Level 1-2 Support

Server related security Issues, All aspect of Security Officer, Working For St-George and Westpac

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