Working for Europe’s Largest Premium Health & Fitness Operator, my role also has a few additions , I’m also an Covid Safety Manager and also help with Operations of our club too.

Running one of the largest flagship store situated at New Square West Bromwich, Birmingham. Leading engaging and developing a highly knowledgeable and skilled team, who are obsessed with providing a brilliant customer experience. Also responsible for delivering the store performance. Achieving great conversion and in charge of Marketing budget to maximize business directly to store. Delivering Consistent results results on a consistent basis. Over Exceeding monthly Targets, with tight management processes and vast Experience in Sales and Management, I was able to Perform stores previous monthly performance exceeding with in a weekly basis. Full responsibility of training and coaching all Store Managers, Sales Manager and Sales Consultants in the company to achieve outstanding results by rethinking their thinking. Focusing on delivering high expectation to customers improving fanbase to recommend others being loyal to our brand.

Managed the day to day operations of the business. Managing over 50 staff, responsible for training development and coaching. Familiar with managing P&L through successfully driving team motivation. Responsible for managing marketing budget whereby a key success was to invest in Google Ads, SEO and Pay per Click via yahoo which resulted in a substantial amount of additional revenue.As a key business development executive I had the opportunity to liaise with key decision makers when advising and discussing the opportunities of support available to their venue. The latter would involve presenting the company portfolio to them and assisting the best practise for them. Commended by clients on providing advice and implementing Risk Assessment strategies to aid Health & Safety and Fire Evacuations within Venues (including Banquet Suites, Hotel Chains, Retailers and Leisure Industries). Exceptional networking allowed me to event manage Charity events, Celebrity endorsement dinners, Sports events and Corporate events (including working with West Midlands Fire Service). A key achievement within this role was developing 2 new entities to the original Security aspect of the business by introducing the Training and Events management categories to the company portfolio. Gained the required Accreditations which allowed us to work with Examining bodies such as Edexcel, AQA, Industry Qualifications Highfield and HSE to personally deliver various training; Executive Close Protection Courses, Door Supervision Training, Static Guarding Training, Retail Security Training, Safety Stewards Training, Health & Safety Training.

Main responsibility was to run the store overseeing and delegating the day-to-day operation of the store. Main objective was to exceed targets in Sales, Compliance, and Customer Service in this Flagship branch. Key Achievements- Moved the store from a company rank of 130th to 3rd in Sales - Highest achievement of Gross Profit was 141% of Store Target,- Continuously recognised as a top performer month in month out, - Increased customer service by 35 % (Net promoter score/fizzback)- Successfully progressed 9 internal promotions from Deputy to Store Managers and 13 internal promotions from Consultants to Management.- I have nationally trained stores to introduce new KPI’s and improve existing performance of KPI’s into their business - Professional Training in NLP from Results International, coach and development through my teams members