Monté Carter Email and Phone Number

•Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications. •Installed and configured operating systems and applications.•Assist with providing technical tips and hints to proactively assist clients.•Use applications such as Active Directory and Lockout Status to assist team members adjusting their accounts. •Researched and identified solutions to technical problems.•Evaluate and respond to incoming calls and remote into their devices for technical support. •Escalates unresolved requests to second-tier support. Keeps clients informed of the status of their request if and immediate remedy is not available. •Utilize the call tracking system; accurately, quickly, and efficiently recording all interactions with clients while meeting established needs of the Service Desk.

•Managed copayments sometimes collecting nearly $1,000 and compiled daily financial records.•Used Epic to schedule appointments.•Provided remarkable customer service to patients, answering questions, and addressing concerns.•Form’s coordinator was given 7-10 business days, per patient form, to research and consult with other staff members regarding the patient's medical history and examinations to ensure adequate information was presented to the patient's employers for leave and/or accommodations.•Trained new staff on filing, mail handling, phone etiquette, task management, and other office duties. •Liaison between patients and various departments and staff.•Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.•Verified patient insurance eligibility and entered patient information into systems.•Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

• Restocked, arranged, and organized merchandise in front of counter and in storage.• Managed credit card, cash, and gift certificate transactions• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.• Performed daily checklists throughout store, including cleaning floors, wiping down glass and counters, and collecting trash.• Maintained current knowledge of store promotions and highlighted sales to customers.

• Worked collaboratively with other departments and interns to film, optimizing story visualization for diverse viewers.• Edited footage to create videos for multiple multimedia platforms.• Arranged and edited interview footage for broadcast using Filmora.• Shot video and still photos, organized material, determined area of emphasis, and wrote stories.• Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.• Designed insightful and attractive visual presentations.