Monu . Email & Phone Number

New Delhi, Dl, In

New Delhi Area, India

1. Engaging in Database Designing and Management, Data Quality Assessmentfor all the Business Categories in Bharat Pe, Data Analysis by doing DataExtraction from CRM.2. MIS handling and sending Reports on Daily Basis.3. Have handled Customer Support Team and Email Handling Team for ManagingClient Escalations on PAN INDIA level.4. Handled the Data Work for Business Categories such as for QR Codes, SwipeMachines, Business Loans, Flexi Plans, Distributor to Retailer Overdraft Facilityon PAN India Level.5. Charting Out the Growth Numbers in Daily Reports across all the BusinessCategories and having One on One discussion with the Business Head andCity Heads.6. Identifying Market Trends and Tracking KPIs for different teams while gatheringlogical explanations for relevant shift trends.7. Preparing Incentive Plans and Finalizing the same after getting approval fromBusiness Head based on Achievement V/S Target numbers for Sales Forceacross Pan India.8. Working along with the Product and Tech Team for assisting management ingathering insights for complex business issues to develop advance analyticaltools for dashboards.

Delhi

New Delhi Area, India

1. Created database reports for management evaluation.2. Generate timely and accurate reports for analysis. Handling the back-endoperations works.3. MIS reporting by using MS Excel at Operational level. Preparation ofvarious MIS4. Preparing MIS on Daily / Weekly & monthly Basis.5. Generating & maintaining day to day MIS Data and updating the management.6. Generating & maintaining the Month end Due Reports for NCR branch foronward reporting to top management.7. Implement and analysis data to create daily, weekly, monthly, and quarterlyreports.8. Respond to support requests in person and via telephone and email.9. Ability to work for long hours and deliver results within reasonable timeframe toensure internal client satisfaction.10. Dedicated to finishing projects by or even before the set deadline

New Delhi, Delhi, India

1. Answer phone calls in a more professional manner and provide informationabout products and services as required by the callers2. Was Responsible for taking or cancelling orders, and obtaining details ofcustomer complaints3. Keep records of interactions and transactions of customer; keeping record ofdetails of customer complaints, inquiries, and comments4. Process orders, applications, and forms5. Render administrative support to other customer care team members when theneed arises, or as instructed6. Manage a team of customer service representatives in dealing with complaintsand inquiries.7. Identify tasks critical to keeping customer satisfaction levels in check8. Select, hire, and train new team members9. Network with various departments and groups that are involved in customersupport, orders, and processing10. Encourage and motivate team members for continuance of quality servicedelivery