Customer Service Manager/Technical Trainer

 Installed, configured, and maintained the functionality of company desktop and laptop systems, together with peripheral appendages and software. Coordinating System/ Requirement Analysis for understanding client {internal/ external}  Provide security from virus and other harm attack to operating system. Installing servers, MS Windows, workstation and peripherals. Updated to management on a regular basis through reports and presentations and via email. Made use of help-desk systems to prioritize work-load and update queries and calls. Instructed employees on extending life of computer system through proper use. Escalate trouble tickets in queue to appropriate functional areas & follow up with those functional areas to ensure completion within designated SLAs. Handling Customers & Support Customers Escalations,  Handling North for Training and Tech. Support (For DELL/Lenovo / HP/ASUS/MI). Work on Engineers grooming part and professional skills and work with team more closely if employee required any suggestion / feedback handling LMV Process for Amazon selling product Mobile, Washing Machine, Microwave, AC Refrigerator Laptop & Tablet and Smart TV (MI, TCL, Kodak) Minimum internal & external failures.  Prepared engineers to Get High level quality repairs on LAPTOPS AND DESKTOP with maximum productivity, Customer satisfaction. System critical diagnosis/Query validation support and Remotely Tech. support for north India.  Engineer’s certification for any new product launches for Dell and HP. Mobile Application Training (Dell, HP, Amazon, MI TV).• Greeting Customers, handling face-to-face enquires & managing complaints.• Dealing with a large number of customers on daily basis and ensuring complete satisfaction.• Manage large amounts of incoming calls.• Hardware and remotely support to engineers and customers.• Team Lead.• Process implementation for new product.• Trained team about Upcoming Technologies & New Models.