*Managing the IT operations Service Delivery *Managing team of 20 professionals and engineers*Responsible for Monthly Shift roster and ensuring resources availability and business continuity.*Productivity report and Performance review of the team members*Driving end to end automations and service improvement (CSI) ideas*Creating and Maintaining Run Book/Ways of Working documents and SOPs (Standard Operating Procedures) documents*Service management, Incident Management, Configuration management, SLA management, Coordinating with internal and external service providers and Vendors*Driving Major bridge calls and collaborating with multiple vendors, stakeholders and third parties for the business impacting issue resolution*Preparing and Presenting Service deliver (SDR) report to client and Higher Management every month*FUN Friday Activities: - Organizing the weekly Fun Friday activities for inter team interactions and engagement*Drives multiple weekly/daily calls. (Daily Ops Call, Weekly Tools tracker & Incident call).*Responsible for completing On-boarding and Off-boarding of resources in the project team. KT and Upskilling planning of team members*Facilitating Higher management and Project Management*Stakeholder management and cross functional teams collaboration*End to End responsible and accountable for service delivery and escalation management*Maintaning WBSE charge sheet for the team, validating the work charging hours

SYSTEM ADMIN-Global Infrastructure Services