Monu Kumar Email & Phone Number

Noida, Up, In

Noida, Up, In

Noida, Uttar Pradesh, India

A highly competent and result-oriented with more than 9 Years of experience in IT Sector. Supervised permanent and contract personnel.Excellent communication skills with the ability to interface at all levels. Ateam player who also can work well independently.

Gurugram, Haryana, India

A highly competent and result-oriented with more than 7 Years of experience in the IT Sector. Supervised permanent and contract personnel.Excellent communication skills with the ability to interface at all levels. Ateam player who also can work well independently.

Noida, Uttar Pradesh, India

Noida Area, India

Analyzing calls, user feedbacks to achieve more Customer satisfaction and maintain Timely resolution on (SLA). Handling day-to-day technical queries & provide technical support to various in-house users. Configure and manage server/network monitoring tools to ensure 100% performance and uptime for our Servers. Installation, Configuration, troubleshooting complex server issues, performance tuning & Optimizing of MicrosoftWindows Server 2008 R2/2012, Windows 7, Windows 8 & Windows 10. Monitoring and managing firewall, load balancers, switches, Routers, Access points, and NAS. Manage and configure Cyberoam firewall (cr35ing) and SonicWall firewall. Configure Site to Site VPN, web filter and web restrictions, Host authentication in the firewall. Managing various ISPs network through a Router/Firewall to provide Internet to all in-house users. Manage and configure Internet/Lease line maintenance and Management. Ensuring full utilization of upload and download speeds. Configure and monitor Network Shared Drives Like WD, QNAP Device. Manage and install NAS configuration, configure RAID 0,1,5,6,10 NAS. Managing DHCP and DNS server, physical firewall. Coordinate/Plan & Execution activities related to platform maintenance, Disaster Recovery. Troubleshooting AD, DNS, DFS, GPO issues/errors and proactively taking appropriate corrective Troubleshoot system and network problems and diagnose hardware or software faults. Managing users in Windows Server 2003/2008, Active Directory. Creation of Mail account & Mailbox enables IDs for users & groups as per the request of HR. Managing Active directory and resolve user account queries Set up new users' accounts and profiles and deal with password issues. Asset Management, and vendor management. Diagnosing hardware and software faults and solve technical issues. Provide Technical Support through Voice & Remote. Troubleshoot issue of Desktops, Laptops, Network Printers. Managing Biometric access machines & VOIP.

New Delhi Area, India

Monitoring and Managing Servers and Network device environment of VIDEOCON Industries.• Diagnosing hardware and software faults and solve technical issues.• Provide Technical Support through Voice & Remote.• Troubleshoot issue of Desktops, Laptops, Network Printers.• Monitoring and managing firewall, load balancers, switches, Routers, Access points and NAS.• Installation of Symantec Endpoint Protection antivirus and troubleshooting queries like anti-virus updates. Server backups with Symantec utility & restoration on daily basis.• Assurance of smooth functioning of various Applications like SAP, CRM, FTP which are running in Customer CareCenter. And Coordination with the concern application support team for any issue.• Installation and troubleshooting Barcode Printer Scanning Device like Honeywell, Motorola.• Installation and troubleshooting GPS Phones (STEPS).• Installation and troubleshooting Video Conferencing Device (VC), TelePresence Device (TP).• Creating & maintaining all IT Details including asset inventory of the company and coordination with external vendors regarding the warranty, service, and maintenance of IT assets.• Asset Management, and vendor management.

New Delhi Area, India

Under the Project titled IT Infrastructure Architecture Company, It’s a telecom company the responsibility to resolve the customer issue regarding Laptop Server’s, LAN internet and intranet application .Also handle the customer ticket to in under SLA.