Monu Vikas Gupta Email and Phone Number
Monu Vikas Gupta work email
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Monu Vikas Gupta personal email
I am a proactive and achievement-oriented professional offering over 19 years’ experience in Designing, Managing & Automating Processes related Insurance Operations & Customer Service with a focus on Experience, Cost & Quality.Currently associated with Reliance General Insurance Company Limited as National Manager-Banking Operations & Co-insurance and spearheading Pan India banking relationship, operations & co-insurance operations.My strengths lies in Policy Issuance, Policy Servicing, Banking Operations, Reconciliations & Co- Insurance along with Statutory, IRDA Audits, managing Lean initiatives & process improvement projects based on Six Sigma and operational excellence.I am a forward thinking person with profound experience in Customer Servicing, meeting deadlines and turnaround time without compromising on quality norms and adhering to SLAs.
Global Assure
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Vice President -Service Excellence Innovation-Strategy And Digital SalesGlobal Assure Aug 2024 - PresentGurugram, Haryana, India
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Head Of Operations - Fs - InsuranceTata Digital Feb 2023 - Oct 2024Mumbai, Maharashtra, India -
National Manager-Banking Operation & Co-InsuranceReliance General Insurance Apr 2022 - Feb 2023Mumbai Area, India Spearheading Pan India banking relationship, operations & co-insurance operations Managing CD accounts of corporate clients and administering reconciliations with money & policies Administering Money to Policy and Policy to Money Reconciliations with related automations Monitoring and suggesting key developments related to process automations Supervising refund processing (pre-post policy issuance); ensuring adherence to statutory compliances related to banking Maintaining solvency disallowance within the set target -
National Manager - Customer Service & ExperienceReliance General Insurance Apr 2019 - Mar 2022Delhi Steered customer service with focus on developing Digital Self Help options & improving customer experience Drove SLAs (SL/ACHT/Quality) at CC; managed request & complaint resolution with defined TAT, Quality & Compliance Suggested scope for process improvement through RCA & CAPA to Departmental Heads Led digital initiatives, tracked digital failure and ensured digital success Improved overall happiness index by ensuring CSAT above 90% at various touch points and service levels Represented the organization by participating in various awards category at different platform.
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Segment Head- Ops And Admin ( North & East )Reliance General Insurance Aug 2012 - Mar 2019Delhi, India Managing branch ops, policy issuance Hub for retail, commercial line & weather business Renewal/NCB/record management/manual cover note process for Pan India Extending expertise to Motor, Commercial and Legal Claims Department on rule based processing Setting up Hub Spoke & Anywhere Anytime Processing Model Pan India launch of Swayam& Mobile One App-Direct to Hub Branch Administrations – Upkeep & running, maintaining hygiene, property management for 50 branches of North & East
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Sr. Manager-Customer ServiceReligare Finvest Limited Feb 2012 - Aug 2012Noida Led Customer Service & Allied Projects for Pan India business Drove SLAs for Call Center & QRC Management from various touch points Conducted RCA & CAPA for complaints and suggested areas of process improvement Dealt with customer retention by briefing CBA to customers and negotiated ROI
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Sr. Manager-OperationsReligare Insurance Broking Limited Aug 2008 - Apr 2011Noida Area, IndiaTaking care of their Branch Operations for Northern Regions & Central Operations for PAN INDIA Business along with associated Projects
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Operations ManagerIcici Lombard General Insurance Company Oct 2004 - Jul 2008DelhiTaking care of thier Motor Processing HUB for Northern Region which includes Underwriting ,Policy issuance & servicing , cover note management, product & process training.
Monu Vikas Gupta Skills
Monu Vikas Gupta Education Details
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Shyam Lal College, Du.Second -
Advance Innovation GroupLean Six Sigma
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Frequently Asked Questions about Monu Vikas Gupta
What company does Monu Vikas Gupta work for?
Monu Vikas Gupta works for Global Assure
What is Monu Vikas Gupta's role at the current company?
Monu Vikas Gupta's current role is Insurance Operations , Service Excellence , Innovations, Strategy, Digital Sales I CS & CX I Lean Projects.
What is Monu Vikas Gupta's email address?
Monu Vikas Gupta's email address is mo****@****o.co.in
What schools did Monu Vikas Gupta attend?
Monu Vikas Gupta attended Ramjas College(Du), Ignou, Shyam Lal College, Du., Insurance Institute Of India, Advance Innovation Group, Ramjas College.
What skills is Monu Vikas Gupta known for?
Monu Vikas Gupta has skills like Team Management, Mis, Insurance, General Insurance, Underwriting, Relationship Management, Health Insurance, Brokers, Projects.
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