Michelle Onufer Email & Phone Number

- Provide strategic planning, professional guidance, and support for programs, fundraising, membership, and business operations. - Identify potential risks and opportunities within organization. - Drive collaboration across the organization: identifying needs, promoting transparency, and developing scalable solutions.- Directly and indirectly manage staff.

- Chief administrative and operational officer - Defining, implementing and revising operations for the organization- Manage staff, scheduling, and coverage for daily operations and events- Plan and Organize social events, annual gala, holiday events, meals, and fundraisers. Organize yearly master calendar. - Maintain CRM system and membership data..

- Program Manager for Business to Business Proprietary CRM and Call Center Software - Create project plans and maintain timelines.- Lead teams and facilitate communication across all levels of the organization.- Serve as primary business analyst, analyzing gaps between current system capabilities and requirements to determine if enhancements are.

- Develop and streamline formal procedures for increased productivity.- Supervise team of 15-20 employees.- Build team through innovative training, team building, performance reviews, development, and coaching.- Optimize coverage while lowering staff costs through scheduling.- Operations analysis and project management.- Maintain up-to-date knowledge.

- Resolve user problems on initial call- Triage problems to ensure calls are addressed in level of severity.- Enter information in call tracking ticket database.- Maintain working knowledge of all applications.

- Supervise Shifts and daily store operations including scheduling. - Train new employees - Promotional Set-Up

- Analyzed stocks and presented findings.- Ensure portfolio was in accordance with bylaws of Endowment.

- Purchasing for projects and inventory- Assisted with accounting inputs

- Jewelry Sales - 80% Success Rate, 50% Total Sales- Inventory, Customer Service, Data Entry

B.S, Management Science

Quantitative major in applied economics with a management focus. Covers some of the functional fields of business management; and focuses.

Associate Of Arts (A.A.), Transfer Studies

High School Diploma, General Education