Monu Singh Email & Phone Number

With over 9 years of dedicated expertise in last mile delivery logistics and team management, I bring a proven track record of optimizing delivery operations and enhancing customer satisfaction. Currently serving as Area Manager at Delightful Gourmet Pvt.Ltd (Licious), a leading e-commerce service specializing in seafood, meat, and ready-to-cook products, I have successfully executed delivery strategies, reducing delivery times, and cutting operational costs.In addition to my managerial role, where I ensure timely dispatches, minimal inventory variances, and quality-controlled deliveries, I lead and motivate a team of 45-50, driving productivity through training and performance evaluations. My commitment to continuous improvement is reflected in implementing tracking and reporting systems for monitoring delivery progress and enhancing overall efficiency.Prior to my current role, as Customer Service Manager at Respite International Holidays, I oversaw a team of service representatives, enhancing the overall customer experience through policy development and prompt resolution of complex inquiries. My proactive approach to data analysis identified trends and opportunities, contributing to exceeding customer expectations.My versatile experience also extends to the role of Sales Manager at Mahindra Holidays & Resorts India Limited, where I led a dynamic sales team, surpassing revenue targets and implementing data-driven strategies. This journey further includes successful stints as Sales Executive and Retail Executive, where I consistently exceeded sales targets, maintained exceptional customer service standards, and implemented effective inventory management strategies.Skilled in last mile delivery, inventory management, data analysis, and team leadership, I am well-equipped to contribute to a challenging Last Mile Delivery Manager position. My diverse industry experience, coupled with a strategic mindset and commitment to excellence, positions me as a valuable asset in achieving business goals.

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  Savitribai Phule Pune University

  Computer Programming, Specific Applications