Monya Terry Email & Phone Number

Columbia, South Carolina Area

• Actively manages Medicaid retention for 10 counties that make up the WellCare SC Midlands territory
• Conduct monthly calls to existing Members to ensure knowledge of Medicaid recertification due dates
• Arrange meetings with members who are in need of recertifying the Medicaid benefits; assist with the completion of the recertification application
• Set up community relations/retention events at various locations throughout the Midlands territory
• Liaison for members when there is an unresolved issue between Medicaid, providers, or WellCare
• Schedule WellCare Baby showers for new and expecting moms; Provide literature on WellCare incentives and assist with the paper process in ensuring that members receive all incentives due

Columbia, South Carolina Area

• Managed the daily administrative operations of the department with services targeting low to moderate-income families
• Served as the first point of contact for the department for clients. Assisted clients with analyzing the nature of their contact and directing inquiries to the appropriate personnel
• Responsible for maintaining and organizing financial and client records for various funding sources
• Created tools to manage statistical data for federally funded grants
• Conducted surveys on public housing residents via telephone, community focus groups and door to door outreach to gather data for various grants
• Created vibrant eye-catching flyers and certificates for community programs and activities