Monya Terry Email & Phone Number

Columbia, South Carolina Area

• Actively manages Medicaid retention for 10 counties that make up the WellCare SC Midlands territory• Conduct monthly calls to existing Members to ensure knowledge of Medicaid recertification due dates • Arrange meetings with members who are in need of recertifying the Medicaid benefits; assist with the completion of the recertification application• Set up community relations/retention events at various locations throughout the Midlands territory • Liaison for members when there is an unresolved issue between Medicaid, providers, or WellCare• Schedule WellCare Baby showers for new and expecting moms; Provide literature on WellCare incentives and assist with the paper process in ensuring that members receive all incentives due• Collaborate with providers to schedule events geared towards gaps in care for quality improvement • Organize an array of community events providing table set up and Medicaid retention• Volunteer with Community Partners when opportunities are presented to help continue to build relationships and strengthen the WellCare Brand image• Participate in monthly JOC meetings to keep provides aware of WellCare member incentives and to seek community relations and retention event opportunities within the organization• Represent the company on community organizations advisory boards • Develop partnerships with providers offices, rural health and various community agency’s • Create flyers and postcards to provide notification of upcoming WellCare events• Deliver presentations on Healthy Eating on a budget, Asthma Awareness, and Heart Health per community partner’s request• Attend conferences and promote the WellCare vendor table providing giveaways and WellCare plan information. Gathering potential community partner contact information for each region in attendance.

Columbia, South Carolina Area

• Managed the daily administrative operations of the department with services targeting low to moderate-income families• Served as the first point of contact for the department for clients. Assisted clients with analyzing the nature of their contact and directing inquiries to the appropriate personnel• Responsible for maintaining and organizing financial and client records for various funding sources• Created tools to manage statistical data for federally funded grants• Conducted surveys on public housing residents via telephone, community focus groups and door to door outreach to gather data for various grants• Created vibrant eye-catching flyers and certificates for community programs and activities• Aided in the development and administration of two successful workforce development construction training programs created for homeless and low-income individuals• Assisted the Director of FSS, Deputy Directors, and FSS Coordinators with grants and special reports• Coordinated meetings with outside agencies for special projects and working lunches when necessary• Performed administrative duties as a back up to the Assistants of the Executive Director, The Deputy of Public Housing, and the main switchboard operator• Assisted with organizing community fairs and special events• Performed general office duties to include maintaining basic office supplies, dispensing petty cash, balancing receipts, maintaining department’s time log, requisitioning special office equipment/furniture and bulk supplies, copying, filing, faxing, and distribution of mail