Monye Durham Email & Phone Number

Richmond, California, United States

San Francisco Bay Area

San Francisco Bay Area

Demonstrates expert knowledge on style and fit, specifically regarding various body-types, silhouettes, designers, etc. providing highly personalized services.Creates public relations plans to increase brand recognition, contracts, sales and general exposure for small businesses and individuals.Serves as creative director and product manager for Clientele Image overhaul. Responsible for design Mood/Story board, editorial and new product development.

Remote

San Francisco Bay Area

Handled every customer interaction with empathy, optimism and confidence, creating a positive, energetic environment focused 100% on the customer experienceConsistently delivered personalized service while meeting quality and productivity goals Shared customer feedback and information with other team members and leaders in order to continuously improve and evolve the in-store experienceDemonstrated expert knowledge on style and fit of RTR inventory, specifically regarding various body-types, silhouettes, designers, etc. providing highly personalized service for each customer

Greater Los Angeles Area

Participated, created, and supported in-store events related to new store openings, new product launches, and seasonal eventsCollaborated with management on a regular basis to strategize best practices to increase sales, accent best sellers, and cultivate a positive shopping experienceCollaborated with cross functional team members to develop individual action plans for each department to meet stated business deliverables and "KPI"s resulting in a 20% conversion increase Revamped 45% of the floor plan and merchandising, selecting which pieces to display together and finding most appealing way to present product variance and color story

Greater Los Angeles Area

Provided administrative and operational support while continuously looking for areas of improvement across project management, brand communications, vendor relations, and product fulfillmentDeveloped and Oversaw Internship program. Managed Small teams on various projects and Brand Partnership collaborations. Provided Developmental Feedback to suboordinates.Conceptualized, positioned and, developed new product lines resulting in 20% increase in sales Reported fashion trends and proposed retail environment concepts to CEO leading to an 30% increase in customer engagement.

Topanga, Ca

Participated, created, and supported in-store events related to new store openings, new product launches, and seasonal eventsCollaborated with management on a regular basis to strategize best practices to increase sales, accent best sellers, and cultivate a positive shopping experienceCollaborated with cross functional team members to develop individual action plans for each department to meet stated business deliverables and "KPI"s resulting in a 20% conversion increase Revamped 45% of the floor plan and merchandising, selecting which pieces to display together and finding most appealing way to present product variance and color story

Fairfield, Ca

Organized and prepared sales displays, according to project standards and displayed superior target customer understanding while selecting garmentsFacilitated peer training on "ONC" processes causing an increased store profitability of 10% on new customer credit accountsStrived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issuesResponsible for opening and closing registers, ensuring a clean cash wrap, properly filing paperwork, and stock truck deliveries

Planned, implemented and facilitated activities and programs to build community and help meet social, academic, and developmental needs of 52 College aged dorm residentsCollaborated with supervisors, professional staff, and resident advisors on a regular basis to solve mutual problems, to promote consistency and to offer suggestions to help improve the on-campus living environment.Responsible for enforcing college policy and documenting incidents of college policy violationsServed in an on-call rotation of up to 18 Resident Advisors serving a population of up to 860 residents

Bachelor’S Degree, Apparel Merchandising & Design

Activities and Societies: President - Black Student Union President - Graduation Ceremony Planning Committee Basileus(President)- Sigma.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 3.5

Capitan - Royalty Step Team Varsity Cheerleader Student Leadership