• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats • Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary • Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises • Implemented access control measures by verifying identification credentials for individuals entering restricted areas • Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition • Provided excellent customer service by assisting visitors with directions or information about the facility, policies and procedures • Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures • Collaborated with management to develop security policies that aligned with industry best practices • Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors

● Supervise property entrances and exits and monitor employee safety.● Train new security officers on safety protocols and company standards.● Conduct security assessments, identify vulnerabilities and develop actionable solutions to mitigate risks.● Develop policies and procedures for the implementation of physical, personnel, information technology and communications security measures.● Monitor network traffic for suspicious activities and respond appropriately to incidents.● Maintain communication between guards and Global Security Operations Center operators. ● Responsible for Wi-Fi/ Network Management and ensuring appropriate guests are securely signed in.● Validate that employees/ contractors/vendors have proper authorization to be onsite.

• Managed in person guest inquiries and experience from start to finish pertaining to bottles and food.• Lead bottle server; in charge of the busiest sections and VIP guests.• Demonstrate effective sales skills with extensive knowledge of food and drink menus.• Train new employees on service standards and policies.• Developed rapport with guests and generate repeat business through strong interpersonal skills.• Inventory and stock supplies before, during, and after every shift.• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Maintained variety of files and updating records daily.• Provided excellent customer service to the guests coming into the facility.• Assisted with project management and handled correspondence between CEO and staff.• Created multiple shells for board meetings and board minutes every month.• Set up the Conference rooms for meetings as well as cleaning up the rooms.• Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.• Provided high level secretarial and administrative support to the CEO.• Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.• Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.

• Checked patients in and out for appointments and collected co-payments.• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. • Communicated with internal or external insurance companies via phone to determine patient eligibility.• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.• Called patients to confirm scheduled appointments and obtain additional details.• Entered insurance, demographics and health history into patient database.• Delivered high-quality administrative and customer service to sustain patient and workflows.• Answered multi-line phone system and directed callers to requested personnel and departments.

• Upsell customers to buy the restaurant's variety of signature cocktail drinks.• Retained a good amount of knowledge of food and alcoholic drinks.• Promoted the restaurants daily specials on Instagram to bring in more clientele.• Trained other servers to learn about the food and drinks we carry in the establishment.• Suggested cocktail choices based on customer preference, daily specials and inventory availability.• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.• Communicated with patrons to offer friendly service and determine needs.• Completed opening and closing checklists to ensure smooth restaurant operations.

• Utilized the online application system to troubleshoot and aid nonprofit eligibility processes.• Conducted a comprehensive review of assigned partner eligibility applications to ascertain if United Way NCA's partnership criteria are met, which includes a detailed and thorough review of each nonprofit's IRS Form 990 and financial statements.• Documented and communicated findings to nonprofit partners and new organizations clearly by phone and/or email.• Documented processes related to customer engagement operations.• Answered inbound calls, chats and emails to facilitate customer service.• Updated databases with new and modified customer data.• Completed accurate and efficient data entry and database updates to support business operations.• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

• Handle organizational and clerical support tasks.• Scheduled appointment with customers to come make payments on loans.• Inspecting cars to verify if they qualify for the loan and a certain amount of money.• Initiated legal proceedings for delinquent accounts as required by law or company policy.• Developed a recovery strategy based on customer's financial situation.• Contacted customers to discuss past due accounts and negotiated payment arrangements.• Advised customers of their legal rights regarding collection processes.• Maintained accurate records of all collection activities in computer system.• Followed up with customers via phone, mail or email to ensure timely payments were made.