Monzer Malik Email and Phone Number
IT support involves providing assistance to users experiencing technical issues with computer hardware, software, networks, or other IT-related systems. This assistance can include troubleshooting problems, resolving technical issues, installing software and hardware, maintaining systems, and offering guidance on best practices for IT usage. IT support can be provided through various channels such as in-person help desks, phone support, email support, or remote assistance tools.skilled in Windows server, routing, switching, vlans, active directory, PRTG, Computing, VMware vsphere, Manageengine Servicedesk, ADmanager, kaspersky, mail Service (Exchange), domain and hosting, desktop.
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Technical Support SpecialistKeeti It Nov 2023 - PresentCairo, Egypt- Install and configure computer hardware , software , OS systems , network .- Software Troubleshooting & Problem Solving .- Phone & Email Technical Support .- Communication & Interpersonal Skills .- Work on ERP especially in accounting .- Following standard procedures for proper escalation of unresolved issues .- Providing prompt and accurate feedback to customers .- Supporting the roll-out of new applications, including training users .- Documenting technical knowledge in the form of notes and manuals
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Help Desk SpecialistCofftea Trading Co. Ltd Oct 2022 - Oct 2023Bahri, Khartoum State, Sudan- Install and configure computer hardware, software, OS systems, networks .- Monitors and manages performance related issues on account of Network bottlenecks .- Ensures policies and standards related to Company network are adhered to .- Plans, designs, and implements new networking solutions (Such as wireless and unifiedcommunication) .- Ensures smooth, redundant and reliable network operation .- Installs and upgrades existing network & Server hardware (such as, switches) .- configuration Avaya Phone .
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Information Technology Support TechnicianIatl International Jul 2022 - Oct 2022Khartoum, Khartoum State, Sudan- Install and configure computer hardware, software, OS systems, networks and Monitor.- supporting Printers Software and Hardware issues .- Hardware and software maintenance .- supporting Printers Software and Hardware . -
It Support TechnicianShirouq Paints Oct 2019 - Dec 2019Khartoum, Khartoum State, Sudan- Troubleshooting technical issues .- Identifying hardware and software solutions .- Following up with clients to ensure the problem is resolved .- supporting Printers Software and Hardware issues .
Monzer Malik Education Details
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Excellent / Bachelor With Honors In Information Technology
Frequently Asked Questions about Monzer Malik
What company does Monzer Malik work for?
Monzer Malik works for Keeti It
What is Monzer Malik's role at the current company?
Monzer Malik's current role is End User Support | System Engineer | Network Engineer | Troubleshooting |.
What schools did Monzer Malik attend?
Monzer Malik attended University Of Science And Technology.
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Monzer Malik
Cairo -
Monzer Malik
Experienced In The Art Of Management, Solving Dilemmas, And Managing The Team With A High Spirit. I Always Look Outside The Box And Use Advanced Methods And Plans To Move The Organization In Which I Work Forward.Abu Dhabi Emirate, United Arab Emirates
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