Highland Insurance Group is a captive agency of Allstate and my second major project. It is mainly dedicated to serving the needs of our Latino community with a fully licensed and bilingual team. My journey has been driven by a passion for delivering excellent customer service and the ability to motivate teams to reach their fullest potential. As an insurance agent since 2022, my commitment is to provide top-notch coverage and guidance.While I excel in management, my belief in the power of teamwork and collaboration extends beyond the industry. My wife, who is the key agent and leader of our flourishing agency, fosters an environment where each individual's strengths are recognized, and mutual support is a cornerstone. Together, we have built a dynamic relationship that not only propels our business forward but also serves as an outstanding example of unwavering dedication and unity.

During my time as a Floor Manager, I was responsible for ensuring the warehouse's efficient operation. This position also included managing inventory, overseeing dispatch, evaluating staff performance, and setting Key Performance Indicators (KPIs). I also coordinated multiple projects and orders for critical accounts, which included some of the largest retailers in the US, such as Best Buy, Game Stop, Walmart, and Target.

I worked as an analyst in the collections department. I was promoted to a group leader or coordinator position, where I led a marketing research project. The project aimed to find the best way to deliver collection letters to clients living in hard-to-access areas. The project was a success. Additionally, I was responsible for handling customer service in both Spanish and English.