Manage the client service, people development, merchandising, and operational functions of the store. Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals and are expected to develop strategies to grow the store business, leveraging customer loyalty program, events, product knowledge and services. Ensure that a coaching culture is present in store in order to foster growth and talent development.

Delivered results by driving key performance indicators and creating brand loyalty. Demonstrated all aspects of loss prevention and reduce shrink through training and consistent follow-up whileremaining highly focused on ensuring exceptional in-store client experiences. Maximized use of real estate priorities and visual execution in order to drive profitable top line sales growth. Achieved all established performance objectives: sales, profitability, customer service, payroll, markdowns and shrink.

Interpreted the Brand Vision and execute to maximize customer experience and profitability and delivered results by driving key performance indicators and creating brand loyalty to increase sales by nearly 20% within a one year period. Recruited seven General Managers in Top Volume stores across three territories. Successful multi-unit acting management between Birmingham, Alabama Market stores.

Member of Regional Emerging Talent Group (talent development for Top Ten Store Managers in the Region) to become a potential candidate for AMP (Accelerated Management Program) for DM development training. Successfully performed multi-unit acting management between the two largest volume stores in the Alabama district. Member of the Expert Beauty Panel chosen by the VS Beauty office in New York to provide feedback on customer experience and help anticipate customer reaction to new products and upcoming promotions for the year.

Identified business challenges, research and create action plans for resolution. Utilized Performance Management Reporting and Store Visit Summaries for the previous quarter/season/year to analyze the store performance and identify areas of improvement and achieve plan. Effectively managed merchandise flow processes through stockroom and floor replenishment.