Sales Operations Support
Current● Assist the sales team with checking availability of ground arrangements with African suppliers and flights on web booking systems ● Liaise with airlines and other suppliers to reserve flights, accommodation and transfers and input all details into the database systems (Dhruv/ Safari Portal) and assist the sales team to manage alterations to clients’ itineraries after booking● Cross-check grids for accuracy of itinerary and costing● Maintain accurate paper and electronic records of trip itineraries and client details in the database● Process final checks before travel packs are created and create travel packs for sending to the clients● Check incoming emails and action appropriately, as well as answer the telephone and talking to clients as delegated by the sales team● Invoice clients and monitor all information is received during the payment process● Check incoming payments, record client payments and raise receipts when required● Take credit card payments on WorldPay and First Data when required● Liaise with Dhruv Support Team in fixing issues and adding features on the database● Other office administrative duties as required
