- Oversee premium service initiatives for suite & loge portfolio - Create & execute premium sales events to retain revenue & drive new business- Enhance premium guest experience from street to seat, including VIP entrance, suite enhancements, special events and offerings, in-suite gifting, suite visits from executives, etc.- Collaborate with guest services and security on staff training (product knowledge, policy, customer service, etc.)- Assist with marketing initiatives to highlight various premium benefits- Review and approve outbound communication regarding event updates, announcements, and information - Coordinate department gifting initiatives, including holiday, onboarding, renewal, etc.- Partner with basketball operations team to plan our Travel Like A Player experience (prepare travel itinerary & client bio's, plan welcome reception/dinner, coordinate transportation & hotel logistics, tickets for away game, player interaction, etc.)- Lead BSE's Culture Employee Resource Group - plan/execute company-wide initiatives to promote a positive, safe and healthy work environment and increase employee involvement

- Build strong relationships with all suite clients to provide best-in-class suite experiences- Develop personalized and unique events and experiences for suite clients to encourage suite renewals and generate additional revenue throughout the year- Oversee all communication to over 125 suite clients, including event announcements and important information- Effectively promote suite products for upcoming events through digital and print media; provide final approval of all suite marketing collateral and track success rates- Generate new sales leads through analytics; develop email campaigns and direct mailers to increase brand awareness- Responsible for hiring, training and managing administrative direct reports within the suite department- Facilitated “Long Island’s Best” culture training program for over 1,200 new employees at the new Nassau Coliseum

- Directly responsible for invoicing, renewing and upgrading key suite accounts; 100% renewal rate 2013—2015- Elected as a leader of the Social Committee, an internal group that increases employee moral throughout the organization by hosting various events, such as sports outings, networking events, and in-office team building- 1 of 15 employees hand selected from a vigorous application process to undergo training by Disney Institute; applied training to lead and facilitate “Brooklyn’s Best” culture training program, which provides insight to the organization’s common purpose, hospitality expectations, and quality standards

- Created and distributed a survey to obtain specific demographic information to help better serve suite guests- Met with clients individually to discuss the past year and gather feedback; wrote recap after each for CEO to review - Oversaw the transition to online parking for premium clients

- Provided on-site marketing support at consumer and non-consumer facing events including MLB Postseason, NFL games, subscriber only events and in-studio events- Supported Sirius XM promotional staff with routine maintenance of event materials, created checklists for scheduled events and managed events calendar, social websites and inventory of promotional materials- Facilitated new vendor approvals, check requests and prize commitment letters and follow-up to each- Created guest list for events and communicated event details to subscribers and guests; tracked ticket pick-up- Oversaw fulfillment of sweepstakes prizing, including hotel and airfare accommodations

- Served as on-site event supervising liaison between Sirius XM and contracted promotional staff- Acted as sales representative promoting radio and subscription services to All-Star week attendees - Interacted with customers to receive feedback about product and sales experience - Assisted internal employees with training and sales

- Managed membership registration program, special events and facility safety protocol - Checked employee time card validity and calculated weekly hours and pay wages- Previous positions included lifeguard and swim instructor (2003 - 2008)

- Kept an organized and safe learning environment for all students

- Oversaw team activities, including travel, fundraisers and practices- Served as both a volunteer & assistant coach with team

- Administered Sirius XM sports ticket program including allocating, shipping and tracking hospitality packages- Liaised with design services in trafficking creative through in-house design, approval and production processes- Facilitated advertising legal and brand approval tracking process with major sports properties - Trafficked creative elements including print and online advertisements to college and professional sports properties - Assisted Sports Marketing department in day-to-day business activities

- Directly responsible for over 50 residents; assisting with individual needs, conflict resolution and program planning

- Interacted with potential clients providing sales materials, budget and entertainment options