Supporting Function Head
Current*Leadership and Team Management - Lead and supervise the supporting function team, including setting clear goals, performance expectations, and work plans for team members.- Identify training and development needs of team members and arrange for appropriate resources to enhance their skills and capabilities. * Strategic Planning and Alignment- Develop and implement strategies for the supporting function to effectively contribute to the overall organization's goals.- Align the function's activities with the organization's strategic initiatives and business requirements.- Provide input and insights into the organization - wide strategic planning process based on the function's capabilities and limitations. *Service Delivery and Support - Ensure the delivery of high - quality support services such as administrative, IT, human resources, or financial support as per the defined service - level agreements.- Oversee the resolution of operational issues and challenges faced by internal customers (other departments) and continuously improve the support processes.- Collaborate with other departments to understand their needs and proactively design support solutions to meet their requirements. *Budget and Resource Management- Prepare and manage the budget for the supporting function, ensuring efficient allocation and utilization of resources.- Monitor and control costs related to the function's operations, including staff costs, equipment, and other expenses.- Make decisions regarding resource acquisition *Policy and Procedure Development and Compliance- Develop and enforce policies and procedures relevant to the supporting function to ensure consistency, compliance, and efficiency.- Ensure that the function's operations adhere to internal policies as well as external regulations and laws.- Regularly review and update policies and procedures to keep them in line with the changing business environment and best practices.
