As a Senior Sales Operations Specialist, I collaborate with multiple cross-functional teams to provide analytical, technical, and general support to clients. I also define and implement new processes to create efficiencies within the business and improve the client delivery and support experience.With 8+ years of experience in sales operations, I have a proven track record of leading and improving the quote to cash lifecycle, streamlining processes, and enhancing department efficiencies. I have successfully supported sales team members in the proposal, quote, and contracting efforts, and worked closely with the SVP on special projects related to business growth. I have a degree in Anthropology from Southern New Hampshire University, and I am proficient in CRM and Salesforce tools. I am a team player with excellent communication, negotiation, and organizational skills, driven and highly self-motivated. My goal is to leverage my skills and expertise to contribute to the companys success.
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Administrative AssociateEnfin Mar 2024 - Jun 2024Irvine, Ca, UsOversee employee onboarding processes including communications, system access facilitation, and company training maintenance.Manage vendor-related tasks such as invoicing, scheduling, and communications.Proactively identify areas for process improvement within both administrative and invoicing functions, driving efficiency and accuracy.Compile and prepare weekly and monthly end-of-month reports for cross-departmental support. -
Sales Operations SpecialistCarnegie Learning Dec 2023 - Mar 2024Pittsburgh, Pa, UsSupport sales planning, analysis and streamline systems and processes throughout the organization to drive sales team efficiency and productivity.Generate regular reports on key performance metrics such as sales pipeline, conversion rates, and sales forecasts.Handle administrative tasks such as preparing sales presentations, managing sales documentation, and responding to inquiries from customers or internal stakeholders. Led new hire onboarding process, ensuring seamless integration of over 50 employees annually into company culture, policies, and procedures. -
Sales Operations SpecialistThe Depository Trust & Clearing Corporation (Dtcc) Nov 2022 - Oct 2023Jersey City, Nj, UsAnalyze sales data and market trends to identify new business opportunities and adjust sales strategiesaccordinglyImplement data analytics tools and methodologies to identify sales trends and patterns, and provide actionable insights for sales strategy and decision-making.Develop and implement data-driven sales forecasts and models to assist in strategic decision-making and resource allocation.Collate and analyze sales data from multiple sources to identify trends and patterns that can inform salesstrategies -
Senior Sales Operations SpecialistFev Tutor Jan 2022 - Nov 2022Woburn, Ma, UsEvaluate and recommend the implementation of new CRM software to improve sales operations and enhance customer relationship management processes.Provide training and guidance to the sales team on the effective use of CRM software and other sales enablement tools.Identify key performance indicators (KPIs) for sales operations and develop metrics and reporting systems to measure and track performance against goals.Provide analytical support to sales leadership by collecting, analyzing, and interpreting sales data to identify trends and opportunities for growth -
Sales Operations SpecialistLabster Jun 2021 - Dec 2021Copenhagen, DkCollaborate with cross-functional teams to identify and implement process improvements to enhance salesoperations efficiency.Assist in developing and implementing sales training programs to enhance the knowledge and skills of the sales team.Identify and utilize new technology tools and software to improve sales operations efficiency and streamline processes.Develop and maintain a comprehensive sales operations playbook that outlines best practices, standardoperating procedures, and key performance indicators for the sales team. -
Sales Operations Specialist Team LeadLexia Learning May 2019 - Jun 2021Concord, Ma, UsLead and manage a team of sales operations specialists to ensure efficient order processing and deliveryCoordinate training sessions for the sales team and provide ongoing support and guidance to ensure the successful implementation of new processes and strategies. -
Sales Operations SpecialistLexia Learning Mar 2017 - May 2019Concord, Ma, UsProvide regular communication and updates to the sales team regarding any changes or updates to salesoperations processes or procedures.Act as a liaison between the sales team and other departments, such as customer success, implementation, and finance to ensure timely and accurate order processing.
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Order Processing SpecialistLexia Learning Sep 2016 - Mar 2017Concord, Ma, UsProcess orders in accordance with the company’s policies, procedures and standards.Worked on various projects surrounding the accuracy of customer data, account merges, and order reporting.Finalized invoicing and other clerical duties surrounding the order processing life cycle.
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Customer Service SpecialistWayfair Oct 2015 - Jun 2016Boston, Ma, UsCoordinated logistics with different transportation companies with issues such as damaged deliveries, late deliveries, returns, etc. Send/respond to emails in a timely manner. Also creating a schedule to follow up with customers accordingly.
Monique O. Education Details
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Southern New Hampshire UniversityGeological And Earth Sciences/Geosciences
Frequently Asked Questions about Monique O.
What is Monique O.'s role at the current company?
Monique O.'s current role is Senior Sales Operations Specialist.
What schools did Monique O. attend?
Monique O. attended Southern New Hampshire University.
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