Moore Jamie Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Intake SpecialistServe as initial responder to phone and email customer base. Respond to requests for services; questions about federal and local Work Incentives and the effect of earned income on government benefit programs for Social Security beneficiaries; Provide Information & Referral services; assess potential program participants for service eligibility; process all applications and intakes. Document all activities and provides monthly summary report. Demonstrated knowledge of the Social Security Ticket to Work program, government program rules regarding earned income. Ability to communicate with a diverse customer base.Community Work Incentive CoordinatorProvide benefits and work incentive consulting to Social Security beneficiaries. Work Incentive benefits analysis, planning, and assistance to individuals receiving Social Security (SSA) disability benefits (SSI & SSDI) that are working or seeking employment. Work one-on-one (by phone, email and in person) with beneficiary to help them understand how their employment goals are impacted by SSA and other benefit program rules. Provide information & referral services to support the beneficiary’s employment goals. Group presentations to beneficiaries, service

Phoenix, Arizona Area

• Manage heavy case load of complex Disability Benefits Advocacy and Employment Services cases effectively through well-developed time management, organizational and task prioritizing skills• Observe strict security measures to ensure that all information was kept confidential from unauthorized individuals• Identify available community resources and programs for individuals with disabilities and their families• Document data and completed accurate updates to case records• Assess clients' work readiness, made referrals and coached clients on vocational options• Identify and addressed clients' barriers to self-sufficiency• Communicate effectively with individuals of all ethnic and cultural backgrounds to coordinate treatment, programs, and resources• Coordinate psychosocial evaluation, functional capacity evaluations and needs assessments• Maintain accuracy, completeness and security of medical records and health information• Conferred with clients and other involved parties to gather and track case information• Manage and track program billing hours and vendor invoicing• Coordinate trial exhibits by organizing materials, reviewing record for accuracy, submitting documentation and preparing materials for hearing• Develop and manage up to 60 cases over 18 months• Conduct client intake interviews using communication and interpersonal skills; took meticulous notes for inclusion in reports• Research state and federal statutes, decisions, legal articles, codes and documents• Investigate facts and laws to determine causes of action and to prepare cases• Act as Appointed Authorized Representative for individuals throughout Social Security disability application process• Travel to various locations throughout Maricopa County to provide case management and advocacy services• Represent individuals applying for Social Security disability benefits at hearing proceedings

5025 E Washington Street Ste 200 Phoenix Az 85034

• Supported planning and coordination of TANF advocacy program and associated activities• Delivered top-notch administrative support to Employment Service and Advocacy staff, promoting excellence in office operations• Managed both digital and physical filing systems and retrieved documents as required• Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda• Created and updated physical records and digital files to maintain current, accurate and compliant documentation• Worked with medical provider records personnel to obtain documentation necessary for case management• Requested, organized, and obtained medical records for 25-35 cases that averaged 7 providers per case

Phoenix, Arizona Area

Provide basic administrative support services to Volunteer Coordinator. Operate office equipment efficiently when asked.

Phoenix, Arizona Area

Handled inbound/outbound customer service calls while simultaneously processing account changes and credit card transactions on my computer terminal, accepting and checking customer personal identification for security purposes, up-selling during service calls, resolving operational issues for existing customers by making decisions according to company policy and industry standards.

Phoenix, Arizona Area

Reverse Engineer Printed Wiring Assembly technical documentation. Scan and digitize analog assembly instructions, make decisions regarding tolerance according to industry standards, effectively communicate status updates and issues that arise, provide quality customer service to multiple departments within a customer organization.

Phoenix, Arizona Area

Delivered quality customer service interactions including: verifying identification and processing credit card transactions on my POS system, queuing purchasing lines, selling and activating gift cards, communicating information to customers about products and services, upselling during service exchanges.

Phoenix, Arizona Area

Assisted Community Manager with day to day customer service and operations including but not limited to: resident communications, property inspections, vendor management, building maintenance, fee collections, association rules enforcement, property maintenance projects, and accounting – Accounts Receivable, Accounts Payable, & General.

Phoenix, Arizona Area

Plan, organize, and prioritize daily workflow to meet goals and deadlines. Track daily efficiency, productivity and quality output metrics. Report, investigate, and solve daily production issues and ensure adherence to customer commitments. Certify compliance to industry standards regarding safety and quality control. Coordinate with vendors, and auxiliary departments and ensure continuity in work.

Virtual Agent Training Program, Customer Service Support/Call Center/Teleservice Operation

Bachelor Of Applied Science - Basc, Operations Management And Supervision

Associate Of Science - As, Business Administration And Management, General

High School Diploma