Andrew Moore (L.I.O.N) Email & Phone Number

Yapton, England, United Kingdom

West Sussex, England, United Kingdom

I carry out corrective and preventative maintenance on Warden / Nurse Call, Access Control and Intercom systems. I also carry out small works installs.Chubb nurse call & warden call systemsTunstall warden callTyntec warden call Aidcall nurse call Qtec nurse callIntercall nurse callCourtney thorne nurse callSas nurse call

Surrey

Self employed incontinence supplier to the local communitywww.springtyde.co.uk

Camberley

Heathrow Terminal 5

At Heathrow, I am responsible for ensuring the safety of passengers within the terminal and our VIP & Royal departure zones. My role involves:Screening all passengers and staff using x-ray machines, other screening technology and hand searches as required.Checking ID and/or travel documents for all passengers and staff entering restricted areas.Patrolling the terminal and surrounding areas to ensure that buildings are secure and potential risks are identified and minimised.

In 2003, I was involved in the launch of a family business, A&K Mobility Aids. The shop provided specialist machinery, equipment and essential items designed to support the elderly and disabled people.Following the initial set up, the role involved:Day to day management of the shop.Establishing contracts with major care homes; supplying goods and maintaining a good working relationship.Attending events and courses to gain awareness of products and gain a deep understanding of their uses.Researching and buying new stock. This involved attending events, benchmarking and negotiating with suppliers.Designing and implementing marketing campaigns to generate new business and making existing customers aware of offers/new products.Managing a collaborative relationship with the local council in order to support them/their clients.Line management and motivation of junior staff members.Management of service and repair contracts with customers.Stock management – maintaining stock levels based on demand and sales.

Second and third line support for high profile customers including Shell, Ford, Accenture, MOD and DWPOnsite customer support for technical queries and repairs for video conferencing equipment - 24/7 Global remote diagnostics and testing

Provision, distribution and monitoring of exchange and main frame PSTN & private circuitsAdministering and testing number allocation and OMC activities using CSS and OMC systemsResponding to queries within strict service level agreements When covering members of the management team I was responsible for monitoring a team of 20 staff, this included queue management and dealing with escalated queries

Provision and maintenance of service to E/C and P/C customers Working on SYSX and SYSY exchangesManaging and distributing daily work load for the team

Offering support for high profile customers including Shell, Ford, Accenture, the Ministry of Defence and the Department of Work and Pensions.Providing onsite customer support for technical queries and repairs for video conferencing equipment 24/7. Performing global remote diagnostics and testing.

Providing, distributing and monitoring the exchange and main frame public switched telephone network and private circuits. Administering and testing number allocation and OMC activities using Customer Service Systems and Operations Maintenance Centre Systems.Responding to queries within strict service level agreements. Monitoring a team of 20 staff including queue management and dealing with escalated queries