Facilitate advanced administrative support for the Medical and Health & Performance departments, including Sports Medicine, Nutrition, and Wellness. Manage medical records, ensuring compliance with protocols, policies, and Medicare requirements. Coordinate and schedule guest appointments based on individual needs, accurately process payments, and address billing inquiries. Provide a welcoming experience for guests in a five-star luxury environment, and troubleshoot non-routine issues with a focus on exceptional service.

Specializing in crafting bespoke travel experiences for couples, Bee Together Travel operates under the Book With Jacob umbrella, focusing on luxury travel arrangements. From small-ship and river cruises, to all-inclusive resorts, destination weddings and elopements, chauffeured transportation, and private jet charters, I meticulously curate each detail to ensure an unforgettable journey for my clients. With a passion for creating magical moments and exceeding expectations, I thrive in delivering exceptional service and turning travel dreams into reality.

I sell used and new clothes for women and girls, featuring premium brands like J. Crew, Cuyana, Ann Taylor, Everlane, M.M. Lafleur, and Patagonia. My Poshmark store emphasizes sustainability, organic fabrics, and gently used or vintage pieces whenever possible. I believe in reducing wardrobe size through capsule closets, focusing on curated, high-quality items that can be mixed and matched, rather than contributing to the waste of fast fashion. I also manage inventory, optimize listings, and use Pinterest to drive traffic and enhance the shopping experience.

As a county co-chair for the Kennedy 2024 Presidential Campaign, my responsibilities include organizing local campaign events, coordinating volunteers, mobilizing voter outreach efforts, liaising with community leaders and local media, fundraising initiatives, ensuring the campaign message is effectively communicated within my county, and actively participating in submitting signatures to local city clerks for the petition to be put on the Massachusetts State Ballot. These efforts collectively contribute to building support, increasing visibility, and maximizing voter turnout for the campaign in my area.

Responsible for managing a wide array of tasks as a Unit Secretary at Yale New Haven Hospital's Emergency Department, ranked 5th busiest in the nation. Directing phone calls and call bells, prioritizing and triaging incoming communications, coordinating with on-call physicians for multiple specialties, facilitating critical broadcast messages, including those received through incoming EMS dispatch by radio, and sending broadcast messages to specific teams and departments depending on the type of code. Additionally, handling administrative tasks related to patient admissions and transfers, and managing inventory for seamless operational flow. Thriving in a fast-paced environment, ensuring uninterrupted high-level care delivery.

As a Unit Secretary in a bustling unit known for its high volume of patient traffic, I excelled in managing a wide array of responsibilities that required exceptional communication and multitasking skills. I was the central hub for all forms of communication, efficiently directing phone calls and call bells to ensure rapid response times from the medical team. My role involved prioritizing and triaging incoming communications to support a diverse team of providers, nursing staff, and ancillary personnel, ensuring seamless operational flow even during peak periods. I coordinated with on-call physicians for multiple specialties, facilitated critical broadcast messages about traumas and strokes to the entire emergency department, and adeptly handled the administrative tasks related to patient admissions and transfers. This included liaising with on-site transport services, EMS, and life flight crews. Additionally, I managed the ordering of office supplies, medical equipment, and food for the unit, maintaining our ability to provide high-level care without interruption in a fast-paced environment.

Elevated internal operations' productivity and effectiveness by offering strategic support and insights to the team, functioning as a catalyst for organizational efficiency with a focus on enhancing generational health. Collaborated with executive leadership to outline and execute project plans that were in strict alignment with our mission to foster lasting health improvements. Managed a breadth of projects from the ground up, ensuring the judicious allocation of resources and the strategic assignment of tasks. Provided high-level administrative support, akin to an executive assistant, to streamline decision-making and optimize executive functions. My comprehensive oversight and direction were pivotal in advancing the company’s dedication to influencing positive health outcomes across generations.

Steered the Orthotics & Prosthetics division, managing daily operations and leading a team of administrative professionals to ensure exceptional service delivery. Crafted and executed strategic marketing initiatives to bolster the division's market presence and patient outreach. Dedicated to staff professional development, I implemented comprehensive training programs, enhancing team competencies and operational excellence. Fostered a collaborative environment that encouraged skill advancement and knowledge sharing among team members. As a key decision-maker, I continuously sought to innovate and improve our service offerings, maintaining our commitment to the highest standards of patient care in the industry.

As the Owner and Revenue Cycle Director at Mercado Medical Billing, I led the company to deliver precise and timely medical billing services, focusing on maximizing efficiency and affordability for healthcare providers. I successfully onboarded numerous clients within a year, expanding the company's footprint and diversifying our expertise across multiple medical specialties. My responsibilities included managing and optimizing revenue cycle processes for several offices, ensuring financial health and operational efficiency. I provided clients with detailed monthly billing analyses and reports, offering transparent insights into their practice's financial performance. Additionally, I effectively supervised and supported a remote workforce, fostering a collaborative and productive team environment.

Served on the NSBA’s Leadership Council, engaging in strategic collaboration with peers to forge influential coalitions advocating for small business interests across local, regional, state, and national government tiers. Played a pivotal role in nurturing relationships with policymakers, focusing on key policy initiatives that support the small business community. Demonstrated a commitment to elevating the voice and impact of small businesses within essential legislative frameworks.

Guided program leadership and staff through the identification of enhancement opportunities across diverse projects and departments, ensuring thorough documentation of findings. Recommended evidence-based corrective actions to foster continuous improvement and compliance with industry standards. Played a pivotal role in project-based initiatives, driving cross-functional collaboration and quality advancement throughout the organization.

Efficiently managed the fast-paced environment of the emergency department by registering patients, confirming eligibility, and facilitating smooth hospital admissions, ensuring minimal impact on patient care delivery. Demonstrated expertise in handling critical tasks, including the rapid check-in of ambulances and the prompt registration of critical patients, supporting the urgent needs of the healthcare team. Possessed comprehensive knowledge of Medicare inpatient rights and insurance coverages, contributing to informed patient interactions and adherence to healthcare standards. My role was instrumental in maintaining seamless operational flow, from fielding phone calls to coordinating the intricate processes of orders and inpatient transfers.

Expertly coordinated the patient arrival and registration process in an urgent care setting, collaborating with medical assistants and providers to triage and expedite the transfer of critical cases to the emergency department. Proficient in verifying insurance eligibility and benefits, I also handled copay collections with a strong commitment to patient satisfaction and data accuracy. Supported healthcare providers by tracking patient flow, assisting with patient transport to imaging, and managing efficient discharge and checkout processes.

Coordinated the planning and facilitation of meetings, ensuring detailed minutes are accurately recorded and maintained. Established and upheld efficient record-keeping and administrative processes to support organizational effectiveness. Protected the integrity of governing documents and was instrumental in managing high-level communication and correspondence with members. Served as a guardian of official records, providing vital support for executive decision-making and organizational directives.

Drove the expansion of the company's market presence by identifying and developing new business opportunities, thereby boosting sales performance. Established and nurtured relationships with potential clients through strategic outreach and coordinated meetings. Oversaw the creation and execution of innovative marketing initiatives to penetrate target markets effectively. Fostered a culture of continuous improvement by training personnel and facilitating the professional growth of team members within the business development department.

Diligently documented comprehensive patient encounters, including history, physical exams, and other pertinent health data, as per the supervising physician’s direction. Utilized Epic to create, pend orders, and prepare after-visit summaries, enhancing patient flow and checkout efficiency. Collaborated closely with providers to develop and implement templates and smart phrases in Epic, bolstering care coordination and billing accuracy. Aided in the accurate coding of visits and procedures, supporting the provider's diagnostic and treatment processes. Versatile in various medical specialties, I effectively adapted to the unique documentation needs of internal medicine, geriatrics, and dermatology.

Spearheaded the hiring and training of staff, playing a key role in HR functions and department meetings. Managed contract negotiations and credentialing, ensuring compliance across company operations. Oversaw AR Management and the billing department, significantly improving financial workflows. Directed administrative functions for front office staff and coordinated purchasing for both locations. Assisted with marketing initiatives and maintained direct communication with the practice manager and owners for strategic alignment.

As an Executive Assistant within a healthcare setting, my role entailed managing a diverse range of medical billing tasks including claim submissions, accounts receivable and payable, denial management, as well as handling Medicare, Medicaid, and commercial insurance appeals. I was responsible for ensuring accurate insurance eligibility verifications and authorizations, leveraging my knowledge of ICD-10 and HCPCS codes to maintain the precision of our billing processes. Beyond billing, I adeptly drafted patient communications and provided dedicated administrative support to a primary healthcare provider, contributing to the streamlined operations of the practice. My comprehensive approach to these multifaceted duties supported both the financial and operational pillars of the office.

Managed comprehensive administrative tasks including meticulous data entry, appointment scheduling, and prompt response to phone inquiries. Skilled in verifying insurance eligibility and coordinating authorizations, ensuring accurate and efficient patient service. Drafted and disseminated clear and concise correspondence to patients, upholding the practice’s standards for communication.

Efficiently handled data entry, managed scheduling, and fielded a high volume of phone calls with a focus on exceptional customer service. Specialized in verifying insurance eligibility and benefits, as well as securing insurance authorizations to ensure seamless patient service. Drafted professional correspondence to patients and contributed to staff development by training colleagues in various computer programs.