- Lead Strategic Initiatives in gathering and documenting business requirements, formulating use cases, tracking requirements while ensuring the quality of solutions throughout the project lifecycle- Serve as the primary contact for technology, reporting, system integration, and process analysis throughout the solution development lifecycle- Identify opportunities for business and process improvements and develop solutions to close gaps and maximize business performance and/or cost savings using Continuous Improvement strategies, tools and techniques- Establish standards for key performance metrics and promote the use of structured information to drive enhanced business performance- Identify discrepancies between business operations and current company goals and objectives as expressed by executive leadership- Work with business subject matter experts, vendors, consultants, and system administrators to develop solutions and communicate possible resolutions to the business

- Design and communicate initiative criteria for success that measure effectiveness in solving current state process inefficiencies, business challenges, and organizational opportunities for improvement- Address discrepancies between business unit operations and organizational objectives, as expressed by executive leadershiP- Gather and document business requirements, formulate use cases, and ensure the quality of solutions developed throughout the initiative lifecycle- Work alongside business unit leadership and subject-matter experts, internal system administrators, vendors, and external consultants to develop solutions that solve business unit needs and meet organizational goals

- Conducted current state process assessments across all business units and applied best practices, industry research, and competitor research to drive optimized future state processes- Developed process maps that can be leveraged by implementation teams to generate meaningful business requirements and traceability- Assisted clients in the identification, prioritization, and sequencing of strategic business and technology initiatives and synthesized into a cohesive road-map- Assessed organization structures, service offerings, and inter-company processes to define target state organization and operating models- Conducted current state application and architecture assessment across the enterprise, developed gap assessments, and recommended target state architectures with the help of subject matter experts

- Provided leadership to members of the operations team and oversaw day-to-day activity- Analyzed business operations to develop key value drivers and identify growth opportunities- Created and executed on operational standards to ensure consistency and efficiency across the organization- Liaised with internal cross-functional teams and third party vendors to ensure all operational goals and initiatives are met- Built, maintained and monitored reports, forecasting models, dashboards, and metrics to evaluate performance- Advocated and communicated the company's values to the operations team

- Participated in a highly rigorous, two-year, leadership program focused on developing the Company's next pool of executive leadership talent- Rotated through all affiliate businesses to obtain thorough knowledge of business mechanics and interactions between partner affiliate businesses across the holding company- Operated in a consulting role, providing insight to the leadership team surrounding key initiatives to drive growth and efficiency- Regularly developed and executed presentations for C-Suite leadership to communicate findings and influence strategic prioritization and planning- Developed key leadership, professional, and managerial traits through completion of in-depth leadership and communication training

- Contributed to user research/usability activities, including surveys, contextual interviews, user persona development and usability studies- Developed wireframes, diagrams and mock-ups to effectively communicate content, interaction and design concepts- Worked closely with clients and internal team to translate client objectives into meaningful interactive experiences- Created interaction design for web-based applications  - Created thorough, detailed documentation for developers and visual designs- Conceptualized, communicated, and iterated creative solutions to design challenges using lo-fi and hi-fi mockups. - Advised on social engagement strategy related to the products designed.

- Created holistic design solutions that addressed business, brand and user requirements.- Effectively communicated conceptual ideas, design rationale and the specifics of user centered design process.- Worked with web developers and engineers to deliver the final product.- Participated in user experience research and usability studies.- Participated in regular design reviews and other team-wide design efforts.

- Collaborated with staff on new ideas, directions, and venues for marketing and communications- Assisted with developing integrated marketing programs consistent with overall brand marketing objectives- Assisted with research projects- Utilized tools to analyze, query, and manipulate data according to defined business roles and procedures- Produced reports from various data sources to provide stakeholders actionable information or business intelligence

- Assist in the marketing efforts of Cal Poly Athletics to increase attendance and provide a positive experience for fans- Work in the Media Box for sporting events to ensure the fulfillment of sponsorships- Assist the Assistant Athletic Director of Marketing, in various functions- Contact businesses and set up meetings regarding potential sponsorship opportunities- Work at sporting events to ensure the fulfillment of athletic sponsorships

- Instructed fellow students in college policies and prerequisites for class registration- Coordinated projects assigned by the Dean of Students and other department heads- Advised students on suggested courses during personal appointments - Performed statistical analysis on pools of students- Answered phones and scheduled appointments crucial to the success of the college.

- Serve as a live-in resource for personal and academic success to 120 residents of University Housing- Plan, organize, and carry out social and academic programs for residents about topics such as drug and alcohol safety, personal health, and personal success- Work with outside groups such as Special Olympics of San Luis Obispo County and the San Luis Obispo County Women's Shelter to provide opportunities for residents to become involved in the community- Uphold the policies and standards of University Housing in regards to residents and other staff members- Work with a group of 12 staff members and two supervisors to ensure the safety and success of all residents

- Handled and kept inventory of foreclosures that were given to this company - Created advertising videos for current and potential clients.- Developed a database to more efficiently manage foreclosures