Gareth Moore Email & Phone Number

County Wicklow, Ireland

County Dublin, Ireland

Identifying, qualifying and developing sales opportunities within SMB EMEA and Nordic markets through email marketing campaigns, cold calls and inbound sales leadsManage prospects through the full cycle sales process whilst ensuring an excellent experience is providedConsultative selling based on customer requirements identified through sales processLeverage CRM tools to plan, prospect and identify prospectsMaintain and exceed targets based on revenue of 16K USD ARR per month… Show more Identifying, qualifying and developing sales opportunities within SMB EMEA and Nordic markets through email marketing campaigns, cold calls and inbound sales leadsManage prospects through the full cycle sales process whilst ensuring an excellent experience is providedConsultative selling based on customer requirements identified through sales processLeverage CRM tools to plan, prospect and identify prospectsMaintain and exceed targets based on revenue of 16K USD ARR per month, productivity and quality Show less

County Dublin, Ireland

Provide top level customer support to high value (Agency & Enterprise accounts with monthly budgets 100K – 1M USD) UK, Ireland and South Africa Google Ads customers and campaign optimization advice to ensure customer success.Troubleshoot technical issues, provide offline support and escalation until resolution providedProvide policy advice to ensure customer adherence and continued serviceIdentify and respond to needs of customers by resolving queries within agreed service levels/KPI

Ireland

Managing a book of business of new UK and Ireland Google Ads SMB customers, using cold calling, lead follow-up and sales qualifications on existing B2B customers, propose new campaign types, and create new campaigns using Google methodology and best practice to ensure customer success, and ensuring continued and increased revenue for our client.Provide optimisation to ensure that existing marketing campaigns have the means to succeed.Identify customer marketing objectives and goals and… Show more Managing a book of business of new UK and Ireland Google Ads SMB customers, using cold calling, lead follow-up and sales qualifications on existing B2B customers, propose new campaign types, and create new campaigns using Google methodology and best practice to ensure customer success, and ensuring continued and increased revenue for our client.Provide optimisation to ensure that existing marketing campaigns have the means to succeed.Identify customer marketing objectives and goals and promote tools for analytical reporting to allow revenue calculation and future marketing optimisation.Maintain and exceed targets based on revenue of 300K USD ARR per month, productivity and qualityPromote additional products and services that will increase clients online and offline customer engagement,online presence and reporting. Show less

Eastpoint Business Park

Provide support to UK, Ireland, South Africa and Sub Saharan Google Ads customers and campaign optimization advice to ensure customer success.Troubleshoot technical issues, provide offline support and escalation until resolution providedProfessionally handle all enquiries and follow up on any issues within SLA.Demonstrate an effective knowledge of Google Ads and other Google products.Provide policy advice to ensure customer adherence and continued serviceAdditional… Show more Provide support to UK, Ireland, South Africa and Sub Saharan Google Ads customers and campaign optimization advice to ensure customer success.Troubleshoot technical issues, provide offline support and escalation until resolution providedProfessionally handle all enquiries and follow up on any issues within SLA.Demonstrate an effective knowledge of Google Ads and other Google products.Provide policy advice to ensure customer adherence and continued serviceAdditional Roles:Mentoring new hires and colleagues on performance improvement plansFloorwalking to provide assistance to colleagues Show less

Analysis and reporting of call centre operations and customer requirementsCompiling sales reportsForecasting sales based on past performanceProcess documentation and reportingResearch and reporting of audit procedures for safety auditInstallation schedulingManaging customer account queries via Customer Relationship Management tool

Dublin

Position Held: Mentor April 2012 - October 2013Tasks & Responsibilities: Performance improvement mentor; providing assistance to colleagues not meeting expected targetsTeam mentor; providing assistance to colleagues with queries or unresolvable issuesPosition Held: Quality Control July 2012 - October 2013Evaluate operator quality and adherence to policiesIdentify issues in review or policyReport to team lead and managementPosition Held: Local Data Quality… Show more Position Held: Mentor April 2012 - October 2013Tasks & Responsibilities: Performance improvement mentor; providing assistance to colleagues not meeting expected targetsTeam mentor; providing assistance to colleagues with queries or unresolvable issuesPosition Held: Quality Control July 2012 - October 2013Evaluate operator quality and adherence to policiesIdentify issues in review or policyReport to team lead and managementPosition Held: Local Data Quality Evaluator Nov 2011 – April 2012 Tasks & Responsibilities: Making decisions regarding accuracy from multiple sources of dataReview data quality and research patterns in data, taking action to improve data accuracyCorrespondence with business representatives to retrieve and verify information.Identifying issues or inconsistencies in data Show less

Swansea, United Kingdom

Provide technical support assistance for hardware, software and network queries and issues via multiple Customer Relationship Management toolsAssist customers with account and billing queriesCustomer Care; providing assistance to existing customers via inbound and outbound calls and emailSales of mobile phone contracts and additional bundles to existing customers

Swansea, United Kingdom

Quality Control; ensuring information captured by sales team is accurate and that customers are fully informed prior to completing saleSales Administration; input customer details to database via CRM, provide assistance to existing customers via inbound and outbound calls and written correspondenceGenerating sales via inbound and outbound callsLead Generation Team Supervisor; monitoring productivity and ensuring quality leads generated and distributed to sales team

Bray, Co. Wicklow

Distribution of calls to relevant departmentsUse of CRM to ensure presales and technical support processes are adhered to

Blackrock, Co. Dublin, Ireland

Maintaining and updating company websiteAssisting in creation of software productsUse of graphic design packages for logos and clip artOffice administration; answering calls, scheduling meetings

Bachelor Of Science (B.Sc.), Multimedia

Web Application Authoring PHP & MySQL 3-D Modelling & Animation Internet Audio Technologies Video Editing & Technologies Multimedia.

Advanced Diploma In Multimedia Authoring, Web Page, Digital/Multimedia And Information Resources Design

Audio & Visual Technologies Critical Thinking & Visual Design Vector Animation & Scripting Contextual Studies Media & Communication

Diploma In Multimedia Authoring, Web Development & E-Commerce, Web Page, Digital/Multimedia And Information Resources Design

Audio & Visual Technologies E-Business Multimedia Authoring Print & Web Design Principals Database Development Web Application Development.

Computer Networks & Software Systems, Network And System Administration/Administrator

Windows Programming Web Authoring Data Communications Systems Maintenance Computer Network Design and Maintenance

Leaving Certificate