Manager
Vendor Relations: Cultivated strong partnerships with local organic farms and small-scale vendors, resulting in a revamped product selection and an upscale transformation of the green-grocer.Product Sourcing & Upscaling: Successfully elevated the store's offerings by prioritizing locally sourced, organic products, which enhanced the brand’s reputation and attracted a more discerning customer base.Customer Relations: Built and maintained strong relationships with customers, delivering personalized service and fostering loyalty, contributing to an increase in repeat business.CRM System Implementation: Designed and implemented a new CRM system, streamlining daily operations, inventory management, and sales tracking to improve overall efficiency.Inventory Management: Managed daily inventory processes, ensuring optimal stock levels and minimizing waste through precise tracking and ordering systems.Staff Training & Development: Trained and mentored staff in product knowledge, sales techniques, and customer service best practices, resulting in improved team performance and customer satisfaction.Sales Management: Oversaw daily sales operations, including setting sales targets, analyzing performance metrics, and implementing strategies to achieve revenue goals.