• Resource planning in projects• Resource allocation and conflict resolution • Gathering data about project progress and producing reports• Prioritize the requirements and closely working with RMG and HR Team to fulfill the requirement• Tracking and monitoring of billing cycle and on time billing according to milestones defined• Interact with the business user to understand the business of the client• Prioritize the requirements• Expalin the requirement to the Development team• Actively involved in UAT process• Be the point of contact for any client issues and concerns • Competent in Customer Service, Customer Retention, Team Building and Time Management• Good understanding of call center operations with an ability to handle various clients and escalations• Effective utilization of all resources in order to build strong relationships with customers that will guarantee Customer Retention