 Data-Driven Reporting: Designed and maintained SQL-based reports, generating actionable insights for management and clients through monthly/weekly MIS reports and excel dashboards. Data Visualization: Created dynamic reports/dashboards, enabling senior management to make realtime data-driven decisions, reducing report turnaround time by 25%. Collaboration & Insights: Collaborated with business analysts and product teams, delivering actionable insights that led to a 15% increase in operational efficiency. Data Accuracy & Integrity: Managed data cleaning for 1+ million records, ensuring 99.9% data accuracy for critical business reports. Strategic Insights & Process Reengineering: Conducted thorough data analysis to identify bottlenecks and implement process improvements, achieving measurable improvements in operational efficiency and customer satisfaction.

 Operations Optimization: Led mutual fund investment operations, driving efficiency improvementsin processes related to SIPs, STPs, purchases, redemptions, and customer complaint management. Customer-Centric Leadership: Enhanced customer experience by resolving complex complaintsthrough effective Root Cause Analysis (RCA), implementing changes based on customer feedback, and improving service quality. Quality Control & Compliance: Developed and enforced quality assurance processes, identifying critical incidents (CIR) and streamlining procedures to ensure compliance with SEBI regulations and SLAs. Cross-Functional Collaboration: Coordinated with IT, operations, and management to implement system changes, driving process improvements through collaborative User Acceptance Testing (UAT).

 Reviewed and updated quality checking methods to align with changes in business rules. Provided feedback to ensure consistency, compliance, and continuous improvement in quality assurance processes. Operational Excellence: Managed the complete mutual fund processing cycle, ensuring 100% compliance with SLAs and regulatory standards. Cross-Department Collaboration: Worked closely with cross-functional teams to resolve dependencies, ensuring timely service delivery and improving service-level compliance by 98%. Managed internal escalations, customer queries, and regulatory complaints to ensure timely resolution. Coordinated with cross-functional teams to resolve dependencies and ensure on-time process completion within TAT (Turnaround Time).

 Credit Card Operations & Underwriting: Processed incoming credit card applications, performing document validation and compliance checks (KYC, CDD, SDD). Business Loan Integration: Worked cross-functionally with business loan teams to update credit card accounts and ensure accurate financial documentation. Operational Reporting: Generated operational reports related to loan disbursement, collateral management, and credit card account statuses.