Director/Principal SolicitorSpecialising in Housing Disrepair ClaimsCivil DisputesPersonal Injury ImmigrationFamily

Litigation executiveSenior fraud handlerImmigration adviserFamily law solicitor

Lead solicitor in group litigation of Right to Buy Cases. Duties included:Drafting pleadingsDrafting witness statementsAssessing prospects of success

Senior Fraud Handler: Reviewing cases in detail which have been flagged as Fraud and LVI along with managing my own caseload which consists of both fraud and none fraud files.Dealing with a high volume of cases comprised of LVI cases, technical fraud to include staged accidents, phantom passengers, and liability disputesProviding assistance, shadowing and guidance to fellow fee earners and technical team on how to progress claim.

Customer service advisor, Floorwalker, Team Leader.Experience gained in managing a team of 15 members which involved coaching and providing feedback to members.Resolving high level complaints referred on by team members and senior management.Monitoring and maintaining a high level of customer service and efficient call handling within a team frameworkSupervising new members of staff on graduation bay as a Floorwalker – this enabled me to illustrate my coaching… Show more Customer service advisor, Floorwalker, Team Leader.Experience gained in managing a team of 15 members which involved coaching and providing feedback to members.Resolving high level complaints referred on by team members and senior management.Monitoring and maintaining a high level of customer service and efficient call handling within a team frameworkSupervising new members of staff on graduation bay as a Floorwalker – this enabled me to illustrate my coaching and motivational skills. Delivering company updates and training issues via regular update briefings. Show less