Carlos Mora Email & Phone Number

Sacramento, California, United States

Sacramento County, California, United States

As a System Support Specialist, I quickly became a key member of the support team. In this role, I was responsible for a variety of tasks. Some key achievements include a 95% compliance rate of computers within the first week of an M365 deployment that I oversaw. I created an enterprise landing for the Probation Department with outlining IP address spaces, Vnets, Subcriptions, and types of VM compute nodes along with Pit falls and risks of migrating to the cloud. In my role I also became an… Show more As a System Support Specialist, I quickly became a key member of the support team. In this role, I was responsible for a variety of tasks. Some key achievements include a 95% compliance rate of computers within the first week of an M365 deployment that I oversaw. I created an enterprise landing for the Probation Department with outlining IP address spaces, Vnets, Subcriptions, and types of VM compute nodes along with Pit falls and risks of migrating to the cloud. In my role I also became an Azure Administrator Associate (AZ-104) and a Cisco Certified Network Associate (CCNA) certified. Some key tasks of my role include:• Support of VMware VMs mainly with Windows Server Support including power on, restarting, Patching, and triaging issues.• Support of Ubiquiti WLAN across Probation Department buildings.• Imaging and task sequence support for SCCM including Task Sequence issue remediation.• Managed Probation Department cell phones through Ivanti MDM.• Built Knowledge base for support team on issue remediation and new technology support.• Supporting 800 users with Desktop Hardware and Software issues, along with VoIP phone support, Network support. Show less

Sacramento, California, United States

During my tenure as a Customer Support Intern, I mainly focused on the smooth operation of support functions. This includes clearing backlogged tasked during the COVID Pandemic, Computer quality control and imaging, hardware decommissioning, and project support. Some key achievements of my role were the reduction of on-call ticket operations by $60/hr per ticket using an Application Monitoring Solution. Additionally, I participated in addressing lower-level issues such as Microsoft Office… Show more During my tenure as a Customer Support Intern, I mainly focused on the smooth operation of support functions. This includes clearing backlogged tasked during the COVID Pandemic, Computer quality control and imaging, hardware decommissioning, and project support. Some key achievements of my role were the reduction of on-call ticket operations by $60/hr per ticket using an Application Monitoring Solution. Additionally, I participated in addressing lower-level issues such as Microsoft Office issues, password resets, triaging inventory hardware issues, and providing insight into issues other support staff were facing. Show less

Oakland, California, United States

Here, I promptly resolved client issues via liaison through on-call support in the Bay Area. As part of my responsibilities, I installed and configured various client devices, encompassing phones, printers, computers, routers, and TVs. During this tenure, I provided quality technical support by pinpointing and rectifying client device issues in a timely manner. Moreover, I coordinated regular visits to client sites to execute networking activities for their devices.The following are the… Show more Here, I promptly resolved client issues via liaison through on-call support in the Bay Area. As part of my responsibilities, I installed and configured various client devices, encompassing phones, printers, computers, routers, and TVs. During this tenure, I provided quality technical support by pinpointing and rectifying client device issues in a timely manner. Moreover, I coordinated regular visits to client sites to execute networking activities for their devices.The following are the highlights of the value that I bring to the organization; Achieved a weekly completion rate of up to 50 tickets throughout the Bay Area. Delivered comprehensive guidance and training on newly installed and troubleshot devices. Show less

Bachelor'S Degree, Information Technology

Successfully led a team of 5 people to Research, Plan, Budget, and Execute a metadata generation project that spanned over 150 interviews..

Associate'S Degree, Natural Sciences