Carlos Mora Email & Phone Number

Madrid, Es

Barcelona, Cataluña, España

▪Managed sales pipeline, exceeding sales targets and fostering long-term relationships with executives in major financial institutions. ▪ Served as the primary point of contact for C-Level executives, combining a customer-centric approach with the ability to deliver complex technical sales presentations to non-technical audiences across finance, healthcare, industrial and insurance sectors, ensuring clear communication and informed decision-making.▪ Designed, drafted, and negotiated technical and economic proposals for technology solutions that digitize and optimize business processes using BPM, cloud architecture, databases, storage, and integration services for finance, insurance, industry and healthcare clients.▪ Developed and negotiated RFP responses for enterprise clients, securing contracts with first-time technological solutions through effective negotiation skills.▪ Established the AWS Consulting Partner business line, expanding Siscotel’s offerings in consulting, migration, and cloud management, positioning it as a leading AWS partner in Venezuela.▪ Delivered pre-sales technical consulting, guiding decision-making based on best practices and reference architectures while maintaining a goal-oriented mindset.▪ Collaborated with engineering, cloud architecture, and project management teams to ensure timely and on-budget solution delivery and customer satisfaction, demonstrating adaptability to changing project requirements.▪ Supported the AWS sales team in the SOLA region (South LATAM), contributing to KPI achievement and team quotas through effective collaboration.▪ Managed contracts for new business and renewals across the company's entire customer base, ensuring service continuity and successfully negotiating annual rate increases.▪ Increased brand awareness and lead generation through speaking engagements and event organization (both online and in-person).

Caracas, Venezuela

▪ Delivered customized software solutions for international clients in the financial sector across Venezuela and Panama, maintaining a strong focus on client satisfaction.▪ Led an agile development team, focusing on training, coaching, and performance monitoring using KPIs to drive team effectiveness and growth.▪ Generated and presented progress reports to clients, outlining risks and opportunities and facilitating transparent communication.▪ Conducted weekly follow-up meetings with clients, ensuring effective communication and high levels of satisfaction by being proactive in addressing concerns.▪ Integrated quality assurance (QA) processes to ensure the functionality and reliability of applications prior to client delivery, applying analytical skills to improve processes.▪ Analyzed, defined, and documented application functionality, bridging the gap between client needs and developer implementation through a problem-solving approach.▪ Participated in CI/CD automation and the adoption of DevOps tools like Amazon CodeBuild and Amazon CodeDeploy, demonstrating adaptability to new technologies.▪ Extracted and analyzed data from client applications to identify improvement opportunities and recommend new functionalities, showcasing strong analytical capabilities.▪ Provided 24/7 service management through a specialized support team, maintaining an NPS of 86 and ensuring customer satisfaction.

Caracas, Distrito Federal, Venezuela

▪ Implemented and customized WordPress-based content management systems (CMS) for financial institutions with over 18 million monthly visits, ensuring system availability and customer satisfaction.▪ Collaborated with the development team to implement customer self-management tools and business process digitalization, utilizing Ruby on Rails, HTML, CSS, JavaScript, PostgreSQL, and AWS.▪ Developed IoT solutions for monitoring air compressors in North American trains, using AWS IoT Greengrass and LoRa networks.▪ Implemented reporting solutions for a Latin American site surveying company using Java and MySQL.▪ Developed ETL and business intelligence (BI) solutions to build sales dashboards for a call center company in Venezuela and Mexico.

Caracas, Venezuela

Management Training Program, Gerencia

Bachelor'S Degree, Computer Science, 17/20

GPA: 17/20, Cum Laude, Rank: #1 Courses: algorithms, data structures, software engineering, math, statistics, networking, artificial.